This book is the Second European Observatory on eGovernance and Public Communication, jointly implemented by FTI, Associazione Italiana Comunicazione Pubblica and FEACP. Since 2006, the Observatory aims to promote and disseminate knowledge by editing documents on technical, regulatory, strategic aspects of eGovernment, eDemocracy and Public Communication systems, taking into account the public available data and reports.
The first part outlines the main policy issues of eGovernance, pointing out the key role of ICT in designing a new relationship between citizens and institutions. The second part describes the evolution of the European eGovernment and Public Communication scenarios, underling the importance of adopting an integrated approach that merges technical and organizational innovation. The third part contains information and statistics about the concrete approach performed by the different countries and about some basic eGovernance aspects, such as Interoperability, Open Source, Electronic Identity Management.

"One of the most important messages of the Report is that ICT should be introduced in order to increase the people participation and inclusion and not to emphasize a technocratic tool to improve the government practices. Because it is possible to obtain full consensus from people only if they are considered as citizens and not only as consumers. And the citizen's support and satisfaction are capable to transform technicalities into participation
and information into better democracy." (Luigi Nicolais, Italian Minister for Public Administration Reform and Innovation)

Giorgio Pacifici, sociologist, president of FTI, deals with the social change in the eSociety. Technology Advisor of Public Administrations and director of research departments, he has held professorship in European and American universities.
Pieraugusto Pozzi, electronic engineer, director of FTI, is responsible of projects and research activities on eCommerce, eGovernment, digital payment systems, ICTsecurity. Professor of digital economy at the University of Perugia.
Alessandro Rovinetti, journalist, is professor of Public Communication Theory and Techniques in Bologna, Urbino and Naples University. He is Secretary General of FEACP and of Associazione Italiana Comunicazione Pubblica.
Massimiliano Cannata, journalist, collaborates with technical and scientific reviews and is author of papers and essays concerning the impact
of the digital innovation on organizations.