Salute organizzativa e qualità del servizio: riflessioni a partire da un'indagine presso il personale tecnico-amministrativo dell'Università di Milano-Bicocca - The study of organizational health state is often the first step of the process of organizational change in order to improve personnel’ functionality and well-being. In this paper we want to develop some remarks arisen from a research about organizational health among technical and administrative personnel of the University of Milano- Bicocca. We assessed (by web) all university personnel (N = 717) with Multidimensional Organizational Health Questionnaire (MOHQ). Besides the profile of Organizational Health, this research shows the crucial role of some aspects of process, such as purchaser definition and management, negotiating of methodology and results description.
Keywords: Organizational health, organizational well-being, service quality, university.