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Organizational socialization, supply-value fit and psychological contract: A case study in the Contact Center context
Journal Title: RISORSA UOMO  
Author/s: Maria Luisa Giancaspro, Amelia Manuti, Giancarlo Tanucci 
Year:  2012 Issue: Language: Italian 
Pages:  17 Pg. 41-57 FullText PDF:  914 KB
DOI:  10.3280/RU2012-001006
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Person-organization fit is defined as the congruence between patterns of organizational and individual values. Through the organizational socialization employees acquire knowledge about organization and adjust to new jobs, roles, work groups. The process of integration in this new work context influences the construction of psychological contract. This study aims to analyze the link between the construction of a good psychological contract with the organization and the success of the socialization process. For this purpose 241 employees of a Contact Center organization were contacted. A questionnaire composed by Job Satisfaction, Supply-Value Fit Scale, Organizational Socialization Questionnaire and Psychological Contract Inventory gave them. The results underline that organizational socialization influence psychological contract construction and this variables determine employees work satisfaction
Keywords: Person-organization fit, organizational socialization, psychological contract, contact center.

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Maria Luisa Giancaspro, Amelia Manuti, Giancarlo Tanucci, Organizational socialization, supply-value fit and psychological contract: A case study in the Contact Center context in "RISORSA UOMO " 1/2012, pp. 41-57, DOI:10.3280/RU2012-001006

   

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