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A way to connect theories and practices: Quality Systems as a framework for studying the relationships between organizational culture and original culture of the workers
Journal Title: RISORSA UOMO  
Author/s: Massimo Miglioretti, Alessandro Meli, Veronica Velasco, Luca Vecchio 
Year:  2012 Issue: Language: Italian 
Pages:  17 Pg. 119-135 FullText PDF:  911 KB
DOI:  10.3280/RU2012-001011
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The development of quality system is a goal for manufacturing companies in order to remain competitive in a globalized market. The aims of this research are: to analyse the perceptions and representations of the quality system by workers of a SME; to investigate the relationship between workers’ representations of the organizational culture and the quality system developed in the organization; to check for any differences in the perception of the quality system and the organizational culture among workers belonging to different cultures. The research, carried out in a automotive company characterized by a high number of migrant personnel, has revealed relationships between the organizational culture and the evaluation of the quality system, equally perceived by workers of different cultural origins
Keywords: Total Quality System, organizational culture, multicultural integration.

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Massimo Miglioretti, Alessandro Meli, Veronica Velasco, Luca Vecchio, A way to connect theories and practices: Quality Systems as a framework for studying the relationships between organizational culture and original culture of the workers in "RISORSA UOMO " 1/2012, pp. 119-135, DOI:10.3280/RU2012-001011


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