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Conducting Telephone Interviews: Standardization or Flexibility?
Author/s: Serena Liani, Marco Palmieri 
Year:  2014 Issue: 103 Language: Italian 
Pages:  23 Pg. 41-63 FullText PDF:  96 KB
DOI:  10.3280/SR2014-103003
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The instructions given to interviewers in research institutes are often aimed at standardizing their behaviour, assuming that this can lead to comparable answers. However, in more recent methodological debates, the recognition of the interactional nature of the interview and the impossibility of standardizing the behaviour of interviewers has led scientists to call for a more flexible approach to how interview are conducted. This article presents the results of a study investigating the procedures put in place by the interviewers conducting telephone interviews and their compliance with the constraints of standardization. The results show strong deviations of the interviewers from the demands of researchers, only in some cases justified by the information obtained in the course of the interaction.

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Serena Liani, Marco Palmieri, Conducting Telephone Interviews: Standardization or Flexibility? in "SOCIOLOGIA E RICERCA SOCIALE " 103/2014, pp. 41-63, DOI:10.3280/SR2014-103003


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