Click here to download

Advice for giving advice: how to preserve relational wellness in supportive interactions
Journal Title: RICERCHE DI PSICOLOGIA  
Author/s: Ilaria Riccioni, Ramona Bongelli, Andrzej Zuczkowski 
Year:  2015 Issue: 1 Language: Italian 
Pages:  14 Pg. 193-206 FullText PDF:  216 KB
DOI:  10.3280/RIP2015-001012
(DOI is like a bar code for intellectual property: to have more infomation:  clicca qui   and here 


The study presents an analysis of giving advice activity in Italian natural troubles talk exchanges, exploring the possible impact of mitigation strategies and speakers’ epistemic management. The main findings of our study show that an advice coming after an explicit request, although unmitigated, is normally followed by addressees’ alignment, while a mitigated advice, if not requested, is prevalently followed by misalignment. Such results suggest how relevant the speakers’ agreement in the management and negotiation of their reciprocal epistemic positions (less knowledgeable/more knowledgeable) is for the conversational outcomes and for the relational well-being.
Keywords: Giving advice, troubles talk, mitigation, epistemic positions, alignment/ misalignment

  1. Austin, J. (1962). How to do things with words. Oxford: Oxford University Press.
  2. Bongelli, R., & Zuczkowski, A. (2008). Indicatori linguistici percettivi e cognitivi. Roma: Aracne.
  3. Caffi, C. (2007). Mitigation, Studies in Pragmatics. Amsterdam: Elsevier.
  4. Danblon, E. (2000). Le conseil dans la Theorie de la Politesse: reflexion autour de la notion de desir altruiste. In M. Wauthion & A.C. Simon (Eds.), Politesse et ideologie: reencontres de pragmatique et de rhetorique conversationnelles (pp. 45-52). Louvain: Peeters Publishers.
  5. Goldsmith, D.J. (1999). Content-based resources for giving face sensitive advice in troubles talk episodes. Research on Language and Social Interaction, 32, 303-336., DOI: 10.1207/S15327973rls3204_1
  6. Goldsmith, D.J. (2004). Communicating Social Support. Cambridge: Cambridge University Press.
  7. Goldsmith, D.J., & MacGeorge, E.L. (2000). The impact of politeness and relationship on perceived quality of advice about a problem. Human Communication Research, 26(2), 234-263., DOI: 10.1111/j.1468-2958.2000.tb00757.x
  8. Goodwin, C. (1987). Concurrent operations on talk: notes on the interactive organization of assessments. IPRA Papers in Pragntatics, l(1), 1-54.
  9. Heritage, J. (2012a). Epistemics in Action: Action Formation and Territories of Knowledge. Research on Language and Social Interaction, 45(1), 1-29., DOI: 10.1080/08351813.2012.646684.Heritage,J.(2012b).TheEpistemicEngine:SequenceOrganizationandTerritoriesofKnowledge.Researchonlanguageandsocialinteraction,45(1),30-52.DOI:10.1080/08351813.2012.646685
  10. Heritage, J., & Lindstrom, A. (1998). Motherhood, medicine, and morality: scenes from a medical encounter. Research on Language and Social Interaction, 31(3-4), 397-438., DOI: 10.1080/08351813.1998.9683598
  11. Heritage, J., & Lindstrom, A. (2012). Advice giving–terminable and interminable: the case of British health visitors. In H. Limberg, & M.A. Locher, Advice in Discourse (pp. 169-193). Amsterdam/Philadelphia: John Benjamins Publishing.
  12. Heritage, J., & Raymond, G. (2005). The terms of agreement: indexing epistemic authority and subordination in talk-in-interaction. Social Psychology Quarterly, 68(1), 15-38., DOI: 10.1177/019027250506800103
  13. Heritage, J., & Sefi, S. (1992). Dilemmas of advice: aspects of the delivery and reception of advice in interactions between health visitors and first-time mothers.
  14. In P. Drew & J. Heritage, J. (Eds.), Talk at Work: Interaction in Institutional Settings (pp. 359-417). Cambridge: Cambridge University Press. Jefferson, G., & Lee, J.R.E. (1981). The rejection of advice: managing the problematic convergence of a ‘troubles-telling’ and a ‘service encounter’. Journal of
  15. Pragmatics, 5(5), 399-422, also in P. Drew & J. Heritage (1992), Talk at work (521-548). Cambridge: Cambridge University Press.
  16. Locher, M. (2006). Advice online. Amsterdam/Philadelphia: John Benjamins Publishing.
  17. Locher, M.A., & Limberg, H. (2012). Introduction to advice in discourse. In H. Limberg & M.A. Locher, Advice in Discourse (pp. 2-27). Amsterdam/Philadelphia: John Benjamins Publishing.
  18. MacGeorge, E.L., Feng, B., Butler, G.L., & Budarz, S.K. (2004). Understanding advice in supportive interactions. Human Communication Research, 30(1), 42-70., DOI: 10.1111/j.1468-2958.2004.tb00724.x
  19. MacGeorge, E.L., Feng, B., & Thompson, E.R. (2008). “Good” and “Bad” advice. In M.T. Motley (Ed.), Studies in Applied Interpersonal Communication (pp. 146-163). Thousand Oaks, CA: Sage.
  20. Mondada, L. (2013). Displaying, contesting and negotiating epistemic authority in social interaction: descriptions and questions in guided visits. Discourse Studies, 15(5), 597-626., DOI: 10.1177/1461445613501577
  21. Pudlinski, C. (2005). The mitigation of advice. In C.D. Bake, M. Emmison, & A. Firth, Calling for Help. Language and social interaction in telephone helplines (pp. 109-131). Amsterdam/Philadelphia: John Benjamins Publishing Company.
  22. Riccioni, I., Bongelli, R., Lo Bue, S., & Zuczkowski, A. (2013). Self-disclosure in troubles talk sequences. Italian young adults talk about romantic problems.
  23. Language, Discourse & Society, 2(2), 135-164. Riccioni, I., Bongelli, R., & Zuczkowski, A. (2014). Mitigation and epistemic positions in troubles talk: The giving advice activity in close interpersonal relationships. Some examples from Italian. Language & Communication, 39, 51-72., DOI: 10.1016/j.langcom.2014.08.001
  24. Searle, J. (1969). Speech acts: An essay in the philosophy of language. Cambridge: Cambridge University Press.
  25. Shaw, C., & Hepburn, A. (2013). Managing the moral implications of advice in informal interactions. Research on Language and Social Interaction, 46(4), 344-362.
  26. Zuczkowski, A. (2004). Il counselling amicale. Bologna: CLUEB.
  27. Zuczkowski, A., & Riccioni, I. (2010). L’ascolto nel counselling amicale. In M. Mizzau & L. Lugli (Eds.), L’ascolto (pp. 83-116). Bologna: il Mulino.
  28. Zuczkowski, A., & Riccioni, I. (2013). The Gestalt approach to dialogues: an integrated model of analysis. In S. Cantarini, Dialogue: State of the Art, Studies in Memory of Sorin Stati (pp. 168-185). Munchen: LINCOM Studies in Pragmatics.
  29. Zuczkowski, A., Bongelli, R., Vincze, L., & Riccioni, I. (2014). Epistemic stance: knowing, unknowing, believing (KUB) positions. In A. Zuczkowski, R. Bongelli, I. Riccioni, & C. Canestrari, C. (Eds.), Communicating Certainty and Uncertainty in Medical, Supportive and Scientific Contexts (115-136). Amsterdam/Philadelphia: John Benjamins Publishing.

Ilaria Riccioni, Ramona Bongelli, Andrzej Zuczkowski, Advice for giving advice: how to preserve relational wellness in supportive interactions in "RICERCHE DI PSICOLOGIA " 1/2015, pp. 193-206, DOI:10.3280/RIP2015-001012

   

FrancoAngeli is a member of Publishers International Linking Association a not for profit orgasnization wich runs the CrossRef service, enabing links to and from online scholarly content