To paraphrase Pirsig’s well-known book, we ask what the difference is between using a motorcycle/group in a purely operational manner and having a conscious knowledge that allows us to both make it work and to make it work more effectively. What does this mean, and how can maintenance be carried out on the group? Can the complex function of observation help us to do this during times of crisis? Is the observer’s dialogue function able to promote awareness and attention to quality? Through reflections and clinical vignettes about the role of the silent observer, it is possible to emphasize a threefold function: training, reading interactive dynamics and supporting therapeutic work. That the observer remains in the "suspended/restless" state is necessary both for the training of future psychotherapists, and also for the clinician and for those who wish to promote their own subjectivity not only as an individual but as an Authentic Person (Lopez).
Keywords: Group dynamics, training, observation, therapeutic work, individual dynamics.