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Coping Strategies e razionamento. La discrezionalità degli operatori sociali come street-level bureaucrats e situated agents
Titolo Rivista: SOCIOLOGIA DEL LAVORO  
Autori/Curatori: Valeria Cappellato, Laura Cataldi 
Anno di pubblicazione:  2019 Fascicolo: 155 Lingua: Italiano 
Numero pagine:  24 P. 96-119 Dimensione file:  283 KB
DOI:  10.3280/SL2019-155005
Il DOI è il codice a barre della proprietà intellettuale: per saperne di più:  clicca qui   qui 


L’articolo esplora la discrezionalità degli operatori sociali (assistenti sociali, educatori, OSS e amministrativi) alla luce della street-level theory e del concetto di situated agency. Dall’analisi delle interviste somministrate in due servizi del Nord Italia emerge come la carenza di risorse rappresenti per gli operatori il più rilevante elemento dilemmatico, nonché il motore primo delle loro coping strategies: essa rende necessaria la selezione degli utenti e il razionamento; incide sulla discrezionalità, poiché riduce le opzioni di interventi erogabili e lo spazio di relazione con gli utenti; e, infine, rischia di trasformare il lavoro sociale in supporto relazionale. Anche in questa situazione, gli operatori sociali sembrano essere policy makers solo in un senso più ristretto rispetto a quello attribuito in letteratura, poiché non partecipano alla programmazione sociale e a quella del proprio servizio, rinunciando di fatto alla voice e all’advocacy politica.


Keywords: Lavoro sociale, street-level theory, razionamento

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Valeria Cappellato, Laura Cataldi, in "SOCIOLOGIA DEL LAVORO " 155/2019, pp. 96-119, DOI:10.3280/SL2019-155005

   

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