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Rappresentazioni e identità degli operatori sociali come street-level bureaucrats e situated agents
Titolo Rivista: SOCIOLOGIA E RICERCA SOCIALE  
Autori/Curatori: Laura Cataldi, Valeria Cappellato 
Anno di pubblicazione:  2020 Fascicolo: 121 Lingua: Italiano 
Numero pagine:  24 P. 90-113 Dimensione file:  249 KB
DOI:  10.3280/SR2020-121005
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This paper explores the discretion issue of social workers as street-level bu-reaucrats and situated agents. From the analysis of the interviews, administered in public services of a metropolitan area of Northern Italy, the lack of resources has emerged as a dilemma for social workers, as well as the prime mover of their coping strategies, and rationing. Social workers identify as citizen-agents, responsible users of discretion to help citizen users. This narrative seems to be in contrast with a widespread policy alienation, and with the renunciation of the full exercise of agency, in terms of voice and political advocacy. These aspects call for a reflection on their being policy makers.

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Laura Cataldi, Valeria Cappellato, in "SOCIOLOGIA E RICERCA SOCIALE " 121/2020, pp. 90-113, DOI:10.3280/SR2020-121005

   

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