The decisions taken by social workers in the field of child protection are influenced not only by factors related to the child and his/her life contex but also by organizational-contextual fac-tors of the social service and personal factors of the professionals (Baumann et al., 2011; Fluke et al., 2014; Benbenishity et al., 2015). The present research wanted to investigate how the organizational and professional variables affect the decisions of social workers in the child protection services in the area of the Veneto Region. 3 focus group were conducted, involving 22 social workers working in the protection services of 3 large municipalities in the Veneto Region were interviewed. The results highlight the presence of plural organizational structures and the lack of shared good practices with a shift in the decision axis towards the discretion of individual social worker.
Keywords: Child Welfare; Social Work; Child Protection System; Decision-making; Organi-zational Dimension; Professional Dimension.