In terms of organizational performance, what is most lacking in our country is an examination of the available evidence about what has actually been produced. The practice of producing Key Performance Indicators (KPIs) is now a widespread fact, but this does not mean having put in place a performance measurement system. The difficulties in implementing these systems are discussed with emphasis on technical aspects. A new integrated methodology is proposed and then applied to the Chambers of Commerce, computing a measure of unit cost for each entity. It also shows how the full model can be simplified. An output quality measure is also proposed.
Keywords: Performance, Cost function, Benchmarking, Public Administrations.
Jel Code: H10, H70, H77, C21