@article{52033, 
year={2013},
issn={1972-5027},
journal={RIV Rassegna Italiana di Valutazione},
number={56-57},
volume={XVII},
doi={10.3280/RIV2013-056011},
title={Valutazione e innovazione dei servizi socio-sanitari: verso un possibile "modello" regionale co-costruito partendo dal basso. Uno studio di caso},
abstract={The evaluation of the quality of health services has become a topic of crucial importance in public policy and in the socio-health organizations called to play a proactive and participatory role in the process of innovation and improvement of their caring work. In this paper we present a research project evaluation, through the discussion of a case study carried out in a residence for elderly people, the objectives of which concerned two different levels of operation: the identification of indicators for the continuous development of the quality and the creation of effective tools for selfevaluation.}
url={http://www.francoangeli.it/Riviste/Scheda_rivista.aspx?idArticolo=52033},
author={Alfredo Alietti and Mirco Peccenini and Pierpaola Pierucci}
pages={228-253},
language={IT}}