@article{64659, 
year={2019},
issn={1972-4861},
journal={MERCATI & COMPETITIVITÀ},
number={3},
volume={},
doi={10.3280/mc3-2019oa8499},
title={Special Issue - Past, present and future challenges on customer experience: Digging knowledge across sectors},
abstract={x}
url={http://www.francoangeli.it/Riviste/Scheda_rivista.aspx?idArticolo=64659},
author={Giacomo Del Chiappa and Martina G. Gallarza}
pages={7-15},
language={EN}}