The slow diffusion of telemedicine services is sometime attributed to the users’ resistance to make use of those services. A review of the literature show, on the contrary, that users’ satisfaction for telemedicine services do not differ in a significant way from users’ satisfaction for traditionally delivered health services. Furthermore, surveys show that a substantial minority of consumers are favourable towards the utilization of the information and communication technology for the access to medical services from remote sites. The evidence nowadays available supports the thesis that the delay in the adoption of
telemedicine services is not due to the distrust of potential consumers.