In this work, Umbreit and Burns present the humanistic mediation model, which shows the great potentials of mediation, both seen as an explicit practice of a professional mediator, and as a skill possessed by the social worker. This model adopts a strictly transformative, morally committed perspective. Reference to the counselling tradition enables the authors to manage the affective-emotional dimension of the conflicts arising in contexts that are strongly characterized by power, disrespect, betrayal, and abuse. The authors argue for a real transformative process, based on the recognition of each other’s humanity and compassion, that allows for the healing of the souls offended by conflicts and violence.