L’accesso sociale: il nuovo sportello sociale. La sperimentazione della Regione Emilia-Romagna e l’esperienza della Provincia di Bologna

L’accesso sociale: il nuovo sportello sociale. La sperimentazione della Regione Emilia-Romagna e l’esperienza della Provincia di Bologna - After an overall framing of the main features of the "welfare access", the article analyses the experimentations by the Emilia Romagna Region and the experience of the Province of Bologna in the field of "social counters". Within the year 2003, the Emilia Romagna region has promoted and sustained a regional experimentation in order to start up a number of "social counters", as required by the Regional Law L.R. 2/03, art. 7. The regional welfare reform provided for the development of a network of counters on the regional territory, in order to answer for the citizens’ access to the local system of social and sociomedical services. Following up such an experimentation, the communes belonging to the Province of Bologna opted for the sharing of the same informational system, which had already been positively tested, was working in one of the sociomedical territorial districts and was strongly orientated towards integration. The choice greatly marked the development of the social counters project in the Province of Bologna: the peculiar sharing of the same software by the whole of the provincial territory has been a fundamental element, which allowed to carry out not only the territorial social counters project, but also an effective provincial network of such social desks.

Keywords: welfare; access; social counters network; integration; social system.;

Maura Forni, Fabrizia Paltrinieri, Francesca Ragazzini, L’accesso sociale: il nuovo sportello sociale. La sperimentazione della Regione Emilia-Romagna e l’esperienza della Provincia di Bologna in "SALUTE E SOCIETÀ" Suppl. 1/2009, pp 73-82, DOI: 10.3280/SES2009-SU1007