La dissonanza emotiva: un ulteriore fattore di stress lavorativo? - Emotional dissonance has been conceptualized as a stressor anchored to the work environment. Coherently some researches showed that it predicts burnout beyond what is explained by classical stressors (job demand, control, support). The aim of the research was to evaluate on 134 teachers if the same results can be provided considering five indicators of stress, and if burnout mediates this relationship. Results showed that emotional dissonance predicts all the stress indicators. Burnout (emotional exhaustion) mediates for cognitive symptoms and positive affective experience, but not for psychosomatic symptoms, job satisfaction and negative affective experience. It is concluded that emotional dissonance should be included in work related stress management and prevention intervention.
Keywords: Emotional labour, emotional dissonance, work related stress, emotional exhaustion, teachers.