Identifying one’s own and others’ emotions, expressing and regulating one’s emotions, and being responsive to others’ emotions, are skills that denote Emotional Intelligence (EI). EI has quickly become an important competence also in the organizational, business and commercial worlds. The present study aimed to explore how people react in a variety of stressful, conflicting work situations. Results showed that both emotional and behavioral reactions are accounted for by a number of dimensions denoting EI skills, with Job involvement, time-in-job, orientation toward work, age and gender accounting for some of the findings. EI skills are thus crucial in the work setting by contributing to define intra- and inter-personal functioning of employees, and their wellbeing.
Keywords: Intelligenza emotiva, regolazione emozionale, situazioni lavorative, coinvolgimento lavorativo, età, genere sessuale.
Vanda Lucia Zammuner, Tiziana Lanciano, Marco Casnici, Rosalba Cappellato, Giuseppina Prencipe, in "RISORSA UOMO " 4/2011, pp. 439-454, DOI:10.3280/RU2011-004003