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Individualized Service Provision in the New Welfare State Lessons from Special Education in Finland
Journal Title: SOCIOLOGIA E POLITICHE SOCIALI 
Author/s: Charles F. Sabel 
Year:  2013 Issue: Language: Italian 
Pages:  34 Pg. 9-42 FullText PDF:  773 KB
DOI:  10.3280/SP2013-003002
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Welfare states in the advanced countries are responding to the rise of new, immeasurable risks by relying less on social insurance and more on the provision of customised social services, such as education, which enable citizens to acquire the capacities needed to respond to the risks they face. These services are provided by a novel form of organisation that addresses the classic problems of public administration - how to limit discretion while increasing the responsiveness of the organisation to changing circumstance - by authorising front-line workers to search for new solutions, but with the requirement that they explain and justify their decisions to peers. The successful Finnish school system exemplifies this new type of organisation.
Keywords: Individualized Service Provision; Experimentalist Institution; Peer Review; Monitoring and Learning

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Charles F. Sabel, Individualized Service Provision in the New Welfare State Lessons from Special Education in Finland in "SOCIOLOGIA E POLITICHE SOCIALI" 3/2013, pp. 9-42, DOI:10.3280/SP2013-003002

   

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