Click here to download

Co-producing Public Services: Semantics and Examples for the Italian Context
Journal Title: SOCIOLOGIA E POLITICHE SOCIALI 
Author/s: Matteo Orlandini 
Year:  2013 Issue: Language: Italian 
Pages:  24 Pg. 111-134 FullText PDF:  1171 KB
DOI:  10.3280/SP2013-003005
(DOI is like a bar code for intellectual property: to have more infomation:  clicca qui   and here 


The paper presents an old but dismissed concept: co-production of public services. The basic definition is very simple: people who use services contribute to the production of services. The application is more complex: a mutual subsidiary relationship between users, staff and communities. The paper offers an overview of the literature on co-production, through the presentation of three semantics: the overlap of regular and consumer producer (Ostrom and colleagues), the user involvement for service quality (Pestoff and colleagues), the core approach to implementing personalisation (Needham and colleagues). After showing some Italian example, the paper proposes integration between the couple personalisation-coproduction for a new service design.
Keywords: Co-production; Personalisation; Public Service; Service Design

Matteo Orlandini, Co-producing Public Services: Semantics and Examples for the Italian Context in "SOCIOLOGIA E POLITICHE SOCIALI" 3/2013, pp. 111-134, DOI:10.3280/SP2013-003005

   

FrancoAngeli is a member of Publishers International Linking Association a not for profit orgasnization wich runs the CrossRef service, enabing links to and from online scholarly content