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Socializzazione organizzativa, supply-value fit e contratto psicologico: il caso dei contact center
Titolo Rivista: RISORSA UOMO  
Autori/Curatori: Maria Luisa Giancaspro, Amelia Manuti, Giancarlo Tanucci 
Anno di pubblicazione:  2012 Fascicolo: Lingua: Italiano 
Numero pagine:  17 P. 41-57 Dimensione file:  914 KB
DOI:  10.3280/RU2012-001006
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Person-organization fit is defined as the congruence between patterns of organizational and individual values. Through the organizational socialization employees acquire knowledge about organization and adjust to new jobs, roles, work groups. The process of integration in this new work context influences the construction of psychological contract. This study aims to analyze the link between the construction of a good psychological contract with the organization and the success of the socialization process. For this purpose 241 employees of a Contact Center organization were contacted. A questionnaire composed by Job Satisfaction, Supply-Value Fit Scale, Organizational Socialization Questionnaire and Psychological Contract Inventory gave them. The results underline that organizational socialization influence psychological contract construction and this variables determine employees work satisfaction

Il fit tra individuo e organizzazione è definito come la congruenza tra valori organizzativi e individuali. Attraverso la socializzazione organizzativa l’individuo comprende valori, comportamenti e conoscenze che caratterizzano l’organizzazione. Il momento dell’ingresso nell’organizzazione si rivela determinante per la costruzione del contratto psicologico. Lo studio si propone l’obiettivo di analizzare il legame tra la costruzione di un buon contratto psicologico con l’organizzazione e la riuscita del processo di socializzazione. Sono stati, quindi, contattati 241 dipendenti in un’organizzazione Contact Center cui è stato somministrato un questionario costruito ad hoc, composto delle scale Supply-Value Fit, Organizational Socialization Questionnaire, Psychological Contract Inventory. I risultati mostrano che la socializzazione organizzativa influenza la costruzione del contratto psicologico e che entrambi determinano la soddisfazione lavorativa dei dipendenti.
Keywords: Adattamento persona-organizzazione, socializzazione organizzativa, contratto psicologico, contact center

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Maria Luisa Giancaspro, Amelia Manuti, Giancarlo Tanucci, in "RISORSA UOMO " 1/2012, pp. 41-57, DOI:10.3280/RU2012-001006

   

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