Combining different components of intellectual capital within clinical teams

Titolo Rivista MANAGEMENT CONTROL
Autori/Curatori Francesca Grippa
Anno di pubblicazione 2014 Fascicolo 2014/2 Lingua Inglese
Numero pagine 25 P. 95-119 Dimensione file 132 KB
DOI 10.3280/MACO2014-002005
Il DOI è il codice a barre della proprietà intellettuale: per saperne di più clicca qui

Qui sotto puoi vedere in anteprima la prima pagina di questo articolo.

Se questo articolo ti interessa, lo puoi acquistare (e scaricare in formato pdf) seguendo le facili indicazioni per acquistare il download credit. Acquista Download Credits per scaricare questo Articolo in formato PDF

Anteprima articolo

FrancoAngeli è membro della Publishers International Linking Association, Inc (PILA)associazione indipendente e non profit per facilitare (attraverso i servizi tecnologici implementati da CrossRef.org) l’accesso degli studiosi ai contenuti digitali nelle pubblicazioni professionali e scientifiche

This paper applies an integrated methodology to combine different components of intellectual capital. We focus on specific metrics of social network analysis that provide an overview of the social capital growth in the context of clinical care teams working with chronically ill children. The use of an integrated method to combine social network metrics with tangible and intangible indicators has a great potential to complement the view provided by traditional strategic scorecards. The ultimate goal of our research is to build a framework for integrating social network indicators with intellectual capital metrics.

Keywords:Social Networks, Intellectual Capital, Social Network Analysis, Clinical Teams

  1. Aatwin A. and Caldwell K. (2005), Do all health and social care professionals interact equally: a study of interactions in multidisciplinary teams in the United Kingdom, Scandinavian Journal of Caring Sciences, 19, pp. 268-273.
  2. Andriessen D. (2004), IC valuation and measurement: classifying the state of the art, Journal of Intellectual Capital, 5(2), pp. 230-242. DOI: 10.1108/14691930410533669
  3. Bontis N. (2001), Assessing Knowledge Assets: A Review of the Models used to Measure Intellectual Capital, International Journal of Management Review, 3(1), pp. 41-60.
  4. Borgatti S.P. and Everett M.G. (1999), Models of Core/Periphery Structures, Social Networks, 21, pp. 375-395. DOI: 10.1016/S0378-8733(99)00019-2
  5. Breiger R.L. (2004), The analysis of social networks, in Hard M. and Bryman A. (Eds.), Handbook of Data Analysis, pp. 505-526, London, Sage Publications. DOI: 10.4135/9781848608184.n22
  6. Carlucci D., Schiuma G., Sole F., Linzalone R. (2010), Strategic management of IC dimensions affecting organisational climate into healthcare organizations, Proceedings of 12th International Business Research Conference, 8-9 April 2010, Dubai, UAE.
  7. Cohen Kalafut P., Low J. (2001), The value creation index: quantifying intangible value, Strategy & Leadership, 29(5), pp. 9-15. DOI: 10.1108/10878570110696632
  8. Cott C. (1997), ?We decide, you carry it out’: a social network analysis of multidisciplinary long-term care teams, Social Science & Medicine, 45, 9, pp. 1411-1421. DOI: 10.1016/S0277-9536(97)00066-X
  9. Cross R., Laseter T., Parker A. and Velasquez G. (2006), Using Social Network Analysis to improve communities of practice, California Management Review, 49, 1, pp. 32-60. DOI: 10.2307/41166370
  10. Cummings J.N., and Cross R. (2003), Structural properties of work groups and their consequences for performance, Social Networks, 25(3), pp 197-210. DOI: 10.1016/S0378-8733(02)00049-7
  11. Cummings J.N. (2004), Work groups, structural diversity, and knowledge sharing, Management Science, 50, 3, pp. 352-364. DOI: 10.1287/mnsc.1030.0134
  12. Dyer J.H. and Harbir S. (1998), The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage, Academy of Management Review, 23, 4, pp. 660-679. DOI: 10.5465/AMR.1998.1255632
  13. Edvinsson L. (1997), Developing intellectual capital Skandia, Long Range Planning, 30(3), pp. 366-373. DOI: 10.1016/S0024-6301(97)00016-2
  14. Edvinsson L. and Malone M.S. (1997), Intellectual Capital: The Proven Way to Establish Your Company’s Real Value by Measuring its Hidden Values. London, UK, Piatkus.
  15. Gloor P.A. (2006), Swarm Creativity. Competitive Advantage through Collaborative Innovation Networks, New York, Oxford University Press.
  16. Grantham C.E., Nichols L.D., Schonberner M. (1997), A framework for the management of intellectual capital in the health care industry, Journal of Health Care Finance, Spring, 23(3), pp.1-19.
  17. Grippa F. (2010), Hybrid Metrics of Performance Measurement in Communities of Practice, Proceedings International Conference Sunbelt XXX, June 29th-July 4th 2010, Riva del Garda, Italy.
  18. Grippa F., Gloor P.A., Bucuvalas J.C. and Palazzolo M. (2012), Supporting development efforts of clinical care teams, International Journal of Organisational Design and Engineering, 2, 2, pp.149-166. DOI: 10.1504/IJODE.2012.047572
  19. Guthrie J., Petty R. and Yongvanich K. (2004), Using content analysis as a research method to inquire into intellectual capital reporting, Journal of Intellectual Capital, 5, 2, pp. 282-93. DOI: 10.1108/14691930410533704
  20. Han T-S., Lin Y.Y.C., Chen M.Y.-C. (2008), Developing human capital indicators: a three-way approach, International Journal of Learning and Intellectual Capital, 5, 3/4, pp. 387-403. DOI: 10.1504/IJLIC.2008.021018
  21. Kale P., Singh H. and Perlmutter H. (2000), Learning and protection of proprietary assets in strategic alliances: building relational capital, Strategic Management Journal, 21(3), pp. 217-237. DOI: 10.1002/(SICI)1097-0266(200003)21:3<217::AID-SMJ95>3.3.CO;2-P
  22. Kaplan R.S. and Norton D.P. (1992), The Balanced Scorecard Measures that Drive Performance, Harvard Business Review, January-February, pp. 71-79.
  23. Kujansivu P. (2009), Is there something wrong with intellectual capital management models?, Knowledge Management Research & Practice, 7, pp. 300-307. DOI: 10.1057/kmrp.2009.23
  24. Lin N. (2001), Social capital: A theory of social structure and action, Cambridge, MA: Cambridge University Press. DOI: 10.1017/CBO9780511815447
  25. Makary M.A., Sexton J.B., Freischlag J.A., Holzmueller C.G., Millman E.A., Rowen L., Pronovost P.J. (2006), Operating room teamwork among physicians and nurses: teamwork in the eye of the beholder, Journal of the American College of Surgeons, 202(5), pp. 746-52. DOI: 10.1016/j.jamcollsurg.2006.01.017
  26. Marr B. and Mustaghfir K. (2005), Defining intellectual capital: a three-dimensional approach, Management Decision, 43(9), pp. 1114-28. DOI: 10.1108/00251740510626227
  27. Marr B. and Schiuma G. (2001), Measuring and managing intellectual capital and knowledge assets in new economy organisations, in Bourne M. (Ed.) Handbook of Performance Measurement, London, pp. 1-30, Gee. DOI: 10.1108/14691930210412818
  28. Meritum (2001), Guidelines for managing and reporting on intangibles (intellectual capital report), Final Report of the Meritum Project.
  29. Mouritsen J., Bukh P.N., Larsen H.T. and Johansen M.R. (2002), Developing and managing knowledge through intellectual capital statements, Journal of Intellectual Capital, 3(1), pp. 10-29. DOI: 10.1108/14691930210412818
  30. Mouritsen J., Thorsgaard L.H. and Bukh P.N. (2005), Dealing with the knowledge economy: intellectual capital versus balanced scorecard, Journal of Intellectual Capital, 6(1), pp. 8-27. DOI: 10.1108/14691930510574636
  31. Nahapiet J. and Goshal S. (1998), Social capital, intellectual capital, and the organizational advantage, Academy of Management Review, 23(2), pp. 242-266. DOI: 10.5465/AMR.1998.533225
  32. Ordóñez de Pablos P. (2002), Evidence of intellectual capital measurement from Asia, Europe and Middle East, Journal of Intellectual Capital, Special Issue, 3, 3, pp. 287-302. DOI: 10.1108/14691930210435624
  33. Petty R. and Guthrie J. (2000), Intellectual capital literature review. Measurement, reporting and management, Journal of Intellectual Capital, 1(2), pp. 155-176. DOI: 10.1108/14691930010348731
  34. Putnam R. (1995), Bowling Alone: America’s Declining Social Capital, Journal of Democracy, (6), pp. 65-78. DOI: 10.1353/jod.1995.0002
  35. Raza A., Syed S. (2001), Knowledge management in healthcare: towards ‘knowledge-driven’ decision-support services, International Journal of Medical Informatics, 63, pp. 5-18. DOI: 10.1016/S1386-5056(01)00167-8
  36. Raza A. Syed S. (2008), Healthcare Knowledge Management: The Art of the Possible, Knowledge Management for Health Care Procedures, Lecture Notes in Computer Science, 4924, pp. 1-20. DOI: 10.1007/978-3-540-78624-5_1
  37. Samarth C.N. and Gloor P. (2009), Process Efficiency. Redesigning Social Networks to improve surgery patient flow, Journal of Healthcare Information Management, 23(1), pp. 20-26.
  38. Schiuma G., Lerro A., Carlucci D. (2008), The Knoware Tree and the Regional Intellectual Capital Index: An assessment within Italy Journal of Intellectual Capital, 9 (2), 283 – 300.
  39. Schiuma G., Ordonez De Pablos P. and Spender J.C. (2007), Intellectual capital and company’s value creation dynamics, International Journal of Learning and Intellectual Capital, 4(4), pp. 331-341. DOI: 10.1108/14691930810870346
  40. Shortell S.M., Zimmerman J.E., Rousseau D.M., Gillies R.R., Wagner D.P., Draper E.A., Knaus W.A., Duffy J., The Performance of Intensive Care Units: Does Good Management Make a Difference?, Medical Care, 32, 5, pp. 508-525. DOI: 10.1097/00005650-199405000-00009
  41. Stone P.W., Larson E.L., Mooney-Kane C., Smolowitz J., Lin S. and Dick A. (2006), Organizational climate and intensive care unit nurses’ intention to leave, Critical Care Medicine, 34(7), pp. 1907-1912. DOI: 10.1097/01.CCM.0000218411.53557.29
  42. Sveiby K.E. (1997), The New Organizational Wealth: Managing & Measuring Knowledge-Based Assets, San Francisco, Berrett-Koehler Publishers.
  43. Temkin-Greener H. (1983), Interprofessional perspectives on teamwork in health care: a case study, The Milbank Memorial Fund Quarterly. Health and Society, 61, 4, pp. 641-658. DOI: 10.2307/3349876
  44. Temkin-Greener H., Kunitz S., Mukamel D. (2004), Measuring Interdisciplinary team Performance in Long-Term Care Setting, Medical Care, 42, pp. 472-481. DOI: 10.1097/01.mlr.0000124306.28397.e2
  45. Van Beveren J. (2003), Does health care for knowledge management? Journal of Knowledge Management, 7(1), pp. 90-5. DOI: 10.1108/13673270310463644
  46. Wasserman S. and Faust K. (1994), Social Network Analysis: Methods and Applications. Structural Analysis in the Social Sciences, Cambridge, Cambridge University Press. DOI: 10.1017/CBO9780511815478
  47. Zigan K., Macfarlane F. and Desombre T. (2008), Intangible resources as performance drivers in European hospitals, International Journal of Productivity and Performance Management, 57(1), pp. 57-71. DOI: 10.1108/17410400810841236

Francesca Grippa, Combining different components of intellectual capital within clinical teams in "MANAGEMENT CONTROL" 2/2014, pp 95-119, DOI: 10.3280/MACO2014-002005