This article shows the effectiveness of the narrative approach for healthcare risk manage-ment. The analysis of stories of errors contributes to make professionals more aware of the risks and errors in everyday practices by developing the ability to recognize, intercept and prevent them. By analysing two training experiences, we highlight how interactive and par-ticipatory teaching, as well as the use of stories of error, can encourage a comparison be-tween different professional cultures. Creating a space for reflection allows organizational issues to emerge and promotes the designing of improvement actions. Based on long-time experience of project management and tutorship at the Master MIAS, the article shows the essential role of the sociologist tutor as an agent of reflexivity, facilitator and observer of the interactive dynamics within multidisciplinary working groups.
Keywords: Formazione manageriale; tutoraggio; storie di errore; narrazione; sociologia; rischi in sanità.