A social struggle against Covid-19, crisis communication during the pandemic: trust and proximity of Italian public healthcare sector administrations

Journal title SOCIOLOGIA DELLA COMUNICAZIONE
Author/s Elisabetta Gola, Fabrizio Meloni, Andrea Volterrani
Publishing Year 2021 Issue 2021/61 Language English
Pages 19 P. 127-145 File size 615 KB
DOI 10.3280/SC2021-061009
DOI is like a bar code for intellectual property: to have more infomation click here

Below, you can see the article first page .

If you want to buy this article in PDF format, you can do it, following the instructions to buy download credits

Anteprima articolo

FrancoAngeli is member of Publishers International Linking Association, Inc (PILA), a not-for-profit association which run the CrossRef service enabling links to and from online scholarly content.

In the mediated construction of social reality, public institutions need to in-crease digital communication and build trust through proximity and relationality. During the crisis generated by Covid-19 this has become even more evident. In this paper we will explore some case study of social media communication in ten Italian Health Public Hospitals and Authorities, exploring them in the light of some key perspectives related to four dimensions related to space, time, relational-ity, digital communities and two objectives of public institutions: inclusion and popularity.

Keywords: digital community, e-health, public sector communication, inclusion, social media.

  1. Andreula N. (2020), #Phygital. Il nuovo marketing tra fisico e digitale, Hoepli, Torino.
  2. Carlo S., Boccia Artieri G., Pasquali F., Pedroni M. (2017), Fenomenologia dei social network. Presenza, relazioni e consumi mediali degli italiani, Guerini Scientifica, Milano.
  3. Choudrie J., Tsatsou P., Kurnia S. (2018) (eds), Social Inclusion and Usability of ICT-Enabled Services, Routledge, New York.
  4. Cijan A., Jenic L., Lamovšek A., Stemberger J. (2019), How digitalization changes the workplace, in «Dynamic Relationships Management Journal», Vol. 8, No. 1. May, pp. 3-12,
  5. Couldry N. (2004), Theorising media as practice, in «Social Semiotics», n. 14, pp. 115-132, DOI: 10.1080/1035033042000238295
  6. Couldry N., Hepp A. (2017), The mediated construction of reality, Polity Press, Cambridge.
  7. Couldry N., Mejias U. (2019), The cost of connection. How data is colonizing human life and appropriating it for capitalism, Stanford University Press, Stanford.
  8. Couldry N. (2012), Media, society, world: Social theory and digital media practice, Polity Press, Cambridge.
  9. Dunbar R. I. (2011), How many friends does one person need?: Dunbar’s number and other evolutionary quirks, Faber and Faber, London.
  10. Elawady A., Khalil A., Assaf O., Toure S., Cassidy C. (2020), Telemedicine during COVID-19: a survey of Health Care Professionals' perceptions, in «Monaldi Arch Chest Dis», 22;90(4).
  11. Ervas F., Gola E., Rossi M.G. (2015), Metaphors and Emotions as Framing Strategies in Argumentation, in G. Airenti, B. Bara, G. Sandini (eds.), Proceedings of the EuroAsianPacific Joint Conference on Cognitive Science, CEUR, Torino, pp. 645-650.
  12. Hepp A (2020), Deep Mediatization, Routledge, London.
  13. Hepp A. (2015), Transcultural communication, Wiley-Balckwell, Malden (MA).
  14. Hepp A., Krotz F. (eds) (2014), Mediatized worlds. Culture and society in a media age, Palgrave MacMillan, Hampshire.
  15. Iyengar K, Jain VK, Vaishya R. (2020), Pitfalls in telemedicine consultations in the era of COVID 19 and how to avoid them, in «Diabetes Metab Syndr». 2020 Sep-Oct;14(5):797-799.
  16. Kozinet R. (2019), Netnography: The Essential Guide to Qualitative Social Media Research, SAGE , Los Angeles.
  17. Lovari A. (2017), Social media e comunicazione della salute. Profili istituzionali e pratiche digitali, Guerini, Milano.
  18. Lovari A., D’Ambrosi, L., Bowen S.A. (2020), Re-Connecting Voices. The (New) Strategic Role of Public Sector Communication After the Covid-19 Crisis, in «Special Issue PACO», V. 13, N. 2,
  19. Rosa H. (2013), Social Acceleration: A New Theory of Modernity, Columbia University Press, New York.
  20. Sen A. (1985), Commodities and capabilities, Elsevier, Amsterdam.
  21. Tsatsou P. (2011), Digital Divides in Europe: Culture, Politics and the Western-Southern Divide, Peter Lang Pub Inc., New York.
  22. Van Djiek J., Poell T., De Waal M. (2018), The platform society: Public values in a connective world, Oxford University Press, Oxford.
  23. Wolf M. (1985), Teorie delle comunicazioni di massa, Bompiani, Milano.
  24. Zamani E.D. (2018), Social inclusion and ICTs. A literature review through the lens of capability approach, in Choudrie J., Kurnia S., Tsatsou P. (eds.) Social Inclusion and Usability of ICT-enabled Services, Routledge, New York, pp.11-29.

Elisabetta Gola, Fabrizio Meloni, Andrea Volterrani, A social struggle against Covid-19, crisis communication during the pandemic: trust and proximity of Italian public healthcare sector administrations in "SOCIOLOGIA DELLA COMUNICAZIONE " 61/2021, pp 127-145, DOI: 10.3280/SC2021-061009