E-commerce or s-commerce? A managerial perspective on website design features

Author/s Francesca Ceruti, Alice Mazzucchelli, Angelo Di Gregorio
Publishing Year 2016 Issue 2016/4 Language English
Pages 21 P. 153-173 File size 136 KB
DOI 10.3280/MC2016-004009
DOI is like a bar code for intellectual property: to have more infomation click here

Below, you can see the article first page

If you want to buy this article in PDF format, you can do it, following the instructions to buy download credits

Article preview

FrancoAngeli is member of Publishers International Linking Association, Inc (PILA), a not-for-profit association which run the CrossRef service enabling links to and from online scholarly content.

Keywords: E-commerce, social commerce, Italy, design features, qualitative research, business strategy

  1. Alba J., Lynch J., Weitz B., Janiszewski C., Lutz R., Wood S. & Sawyer A. (1997). Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to in Electronic Participate Marketplaces. Journal of Marketing, 61(3): 38-53. Bazaarvoice Inc. (2013). Social Trends Report 2013.
  2. Bilgicer T., Jedidi K., Lehmann D.R. & Neslin S.A. (2015). Social Contagion and Customer Adoption of New Sales Channels. Journal of Retailing, 91(2): 254-271.
  3. Brodie R.J., Hollebeek L.D., Juri, B. & Ilic A. (2011). Customer Engagement: Conceptual Domain, Fundamental Propositions, and Implications for Research. Journal of Service Research, 14(3): 252-271, DOI: 10.1177/1094670511411703
  4. Chen Z. & Dubinsky A.J. (2003). A Conceptual Model of Perceived Customer Value in E-Commerce: A Preliminary Investigation. Psychology and Marketing, 20(4): 323-347.
  5. Cheung C.M.K. & Lee M.K.O. (2006). Understanding consumer trust in internet shopping: A multidisciplinary approach. Journal of the American Society for Information Science and Technology, 57(4): 479-492.
  6. Ciprian A. (2011). Influence of adoption factors and risks on ecommerce and online marketing. International Conference Marketing – from Information to Decision, 4th Edition, 21-36.
  7. Constantinides E. & Fountain S.J. (2008). Web 2.0: Conceptual foundations and marketing issues. Journal of Direct, Data and Digital Marketing Practice. Constantinides E., Romero C.L. & Boria M.A.G. (2008). Social Media: A New Frontier for Retailers? European Retail Research, 22, 1-28, DOI: 10.1007/978-3-8349-8099-1_1
  8. Corbitt B.J., Thanasankit T. & Yi H. (2003). Trust and e-commerce: A study of consumer perceptions. Electronic Commerce Research and Applications, 2(3): 203-215, DOI: 10.1016/S1567-4223(03)00024-3
  9. Creswell J.W. (2008). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches. Sage Publications, Inc.
  10. Curty R.G. & Zhang P. (2011). Social commerce: Looking back and forward. Proceedings of the ASIST Annual Meeting, 48,
  11. Delone W.H. & Mclean E.R. (2004). Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model. International Journal of Electronic Commerce, 9(1): 31-47.
  12. Dennison G., Bourdage-Braun S. & Chetuparambi M. (2009). Social Commerce Defined. IBM Corporation.
  13. Eastin M.S. (2002). Diffusion of e-commerce: an analysis of the adoption of four ecommerce activities. Telematics and Informatics, 19(3): 251-267, DOI: 10.1016/S0736-5853(01)00005-3
  14. Frutos S.M., Giones F. & Miralles F. (2014). Social Media engagement as an ecommerce driver, a consumer behavior perspective. In Iberian Conference on Information Systems and Technologies, CISTI. IEEE Computer Society.
  15. Grandon E.E. & Pearson J.M. (2004). Electronic commerce adoption: An empirical study of small and medium US businesses. Information and Management, 42(1): 197-216.
  16. Hajli N.M. (2014). The role of social support on relationship quality and social commerce. Technological Forecasting and Social Change, 87, 17-27,
  17. Harkin F. (2007). The Wisdom of Crowds. In: Financial Times. London, p. 6. Hasan L. & Abuelrub E. (2011). Assessing the quality of web sites. Applied Computing and Informatics, 9(1): 11-29,
  18. Helander M.G. & Khalid H.M. (2000). Modeling the customer in electronic commerce. Applied Ergonomics, 31(6): 609-619, DOI: 10.1016/S0003-6870(00)00035-1
  19. Hitt M.A., Dacin M.T., Levitas E., Arregle J. L. & Borza A. (2000). Partner selection in emerging and developed market contexts: Resource-based and organizational learning perspectives. Academy of Management Journal, 43(3): 449-467.
  20. Hong S.Y. & Yang S.-U. (2009). Effects of Reputation, Relational Satisfaction, and Customer-Company Identification on Positive Word-of-Mouth Intentions. Journal of Public Relations Research, 21(4): 381-403.
  21. Huang Z. & Benyoucef M. (2013). From e-commerce to social commerce: A close look at design features. Electronic Commerce Research and Applications, 12(4): 246-259,
  22. Huang Z. & Benyoucef M. (2015). User preferences of social features on social commerce websites: An empirical study. Technological Forecasting and Social Change, 95, 57-72,
  23. Huang Z., Yoon S.Y. & Benyoucef M. (2012). Adding Social Features to Ecommerce. The 5th Annual Conference on Information Systems Applied Research, New Orleans, Louisiana. Human Highways & Netcomm. (2015). Net Retail.
  24. Jaiswal A.K., Niraj R. & Venugopal P. (2010). Context-general and Contextspecific Determinants of Online Satisfaction and Loyalty for Commerce and Content Sites. Journal of Interactive Marketing, 24(3): 222-238,
  25. Kalakota R. & Robinson M. (2001). E-business 2.0: Roadmap for Success. EAI Journal, (October): 1-30.
  26. Kassarjian H.H. (1977). Content Analysis in Consumer Research. Journal of Consumer Research, 4(1): 8-18, DOI: 10.1086/208674
  27. Khan S.U.R. & Sadiq M. (2015). Consumer Behavior in Social-Commerce. In GIMAR 2015 – GlobalIlluminators, Vol. 1 (pp. 183-195).
  28. Kim Y.A. & Srivastava J. (2007). Impact of Social Influence in E-Commerce Decision Making. Proceedings of the Ninth International Conference on Electronic Commerce – ICEC ’07, 293-301, DOI: 10.1145/1282100.1282157
  29. Kolbe R.H. & Burnett M.S. (1991). Content-Analysis of An for Examination Improving Applications with Directives and Reliability Objectivity. Journal of Consumer Research, 18(2): 243-250.
  30. Krippendorff K. & Bock M.A. (2010). The Content Analysis Reader. Sage Publications, Inc.
  31. Kumar V., Mukerji B., Butt I. & Persaud A. (2007). Factors for successful egovernment adoption: a conceptual framework. Electronic Journal of EGovernment, 5(1): 63-76.
  32. Lai S. (2010). Social Commerce – E-Commerce in Social Media Context. Proceedings of World Academy of Science: Engineering & Technology, 4(12): 8, DOI: 10.1145/2389376.2389382
  33. Lewins A. & Silver C. (2009). Choosing a CAQDAS Package. CAQDAS Networking Project and Qualitative Innovations in CAQDAS Project – QUIC Working Paper.
  34. Liang T.-P., Ho Y.-T., Li Y.-W. & Turban E. (2011). What Drives Social Commerce: The Role of Social Support and Relationship Quality. International Journal of Electronic Commerce, 16(2): 69-90, DOI: 10.2753/JEC1086-4415160204
  35. Liang T.-P. & Turban E. (2011). Introduction to the Special Issue Social Commerce: A Research Framework for Social Commerce. International Journal of Electronic Commerce, 16(2): 5-14, DOI: 10.2753/JEC1086-4415160201
  36. Liao C., Palvia P. & Lin H.N. (2006). The roles of habit and web site quality in ecommerce. International Journal of Information Management, 26(6): 469-483.
  37. Malhotra N.K. (2010). Marketing research: An applied orientation (Vol. 834). New Jersey: Pearson Education.
  38. Marsden P. (2010). Social commerce_: Monetizing Social Media. GRIN Verlag, 27.
  39. Maxwell J.A. (2005). Qualitative Research Design: An Interactive Approach. Applied social research methods series (Vol. 41).
  40. Michaelidou N., Siamagka N.T. & Christodoulides G. (2011). Usage, barriers and measurement of social media marketing: AB exploratory investigation of small and medium B2B brands. Industrial Marketing Management, 40(1): 1153-1159.
  41. Miles M.B. & Huberman M.A. (1994). Qualitative data analysis: An expanded sourcebook (2nd ed.). Qualitative Data Analysis: An Expanded Sourcebook (2nd Ed.): 20(1): 159-160.
  42. Morse J.M. & Field P.A. (1995). Nursing research: The application of qualitative approaches. Nelson Thornes. Nadeem W., Andreini D., Salo J. & Laukkanen T. (2015). Engaging consumers online through websites and social media: A gender study of Italian Generation Y clothing consumers. International Journal of Information Management, 35(4): 432-442,
  43. Nelson-Field K. & Taylor J. (2012). Facebook fans: A fan for life? Doctoral dissertation, Warc (Admap): May.
  44. Parise S. & Guinan P. (2008). Marketing Using Web 2.0. International Conference on System Sciences, 1-7,
  45. Pauwels K. & Neslin S.A. (2015). Building With Bricks and Mortar: The Revenue Impact of Opening Physical Stores in a Multichannel Environment. Journal of Retailing, 91(2): 182-197.
  46. Politecnico di Milano – Dipartimento di Ingegneria Gestionale. (2015). Osservatorio eCommerce B2c – Social? Mobile? Multicanalità? Sì, ma sono servizio e convenienza la linfa dell’eCommerce in Italia. Milano.
  47. Salvatori L. & Marcantoni F. (2015). Social Commerce: A Literature Review. In Science and Information Conference (SAI): IEEE (pp. 257-262). London, UK.
  48. Sawhney M., Verona G. & Prandelli E. (2005). Collaborating to create: the internet as a platform for customer engagement in product innovation. Journal of Interactive Marketing, 19(4): 4-34,
  49. Schilling J. (2006). On the pragmatics of qualitative assessment designing the process for content analysis. European Journal of Psychological Assessment, 22(1): 28-37.
  50. Shin J.I., Chung K.H., Oh J.S. & Lee C.W. (2013). The effect of site quality on repurchase intention in Internet shopping through mediating variables: The case of university students in South Korea. International Journal of Information Management, 33(3): 453-463.
  51. Srinivasan S.S., Anderson R. & Ponnavolu K. (2002). Customer loyalty in ecommerce: An exploration of its antecedents and consequences. Journal of Retailing, 78(1): 41-50, DOI: 10.1016/S0022-4359(01)00065-3
  52. Strauss A.L. & Corbin J.M. (1998). Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory. Sage Publications, Inc (Vol. 2nd).
  53. Turban E., Lee J.K., King D., McKay J. & Marshall P. (2008). Electronic Commerce: a managerial perspective 2008. In Commerce A Managerial Perspective (5th ed. (pp. 1-53).
  54. Vernuccio M., Latorre A. & Pastore A. (2015). Le imprese e il social commerce: opportunità e sfide manageriali. Mercati E Competitività, 1, 173-195.
  55. Viren P.P., Vogt C.A., Kline C., Rummel A.M. & Tsao J. (2015). Social network participation and coverage by tourism industry sector. Journal of Destination Marketing and Management, 4(2): 110-119.
  56. Wang, C. (2009). Linking Shopping and Social Networking: Approaches to Social Shopping. AMCIS 2009 Proceedings, Paper 27.
  57. Wang C. & Zhang P. (2012). The Evolution of Social Commerce: The People, Association for Information Systems, 31(5): 1-23.
  58. Wigand R.T., Benjamin R.I. & Birkland J.L.H. (2008). Web 2.0 and beyond. Proceedings of the 10th International Conference on Electronic Commerce –ICEC ’08, (July 2015): 1, DOI: 10.1145/1409540.1409550
  59. Wilkins J. (2007). Web 2.0: What does it mean and why does it matter? Doc Magazine, July/August 2007, 21(4): 10-11.
  60. Wolfinbarger M. & Gilly M.C. (2003). eTailQ: dimensionalizing, measuring and predicting etail quality. Journal of Retailing, 79(3): 183-198. Zhang P., Zhou L. & Zimmermann H.-D. (2013). Advances in social commerce research: Guest editors’ introduction. Electronic Commerce Research and Applications, 12(4): 221-223,
  61. Zhou L., Zhang P. & Zimmermann H.D. (2013). Social commerce research: An integrated view. Electronic Commerce Research and Applications, 12(2): 61-68,

Francesca Ceruti, Alice Mazzucchelli, Angelo Di Gregorio, E-commerce or s-commerce? A managerial perspective on website design features in "MERCATI & COMPETITIVITÀ" 4/2016, pp 153-173, DOI: 10.3280/MC2016-004009