HELP (FAQ)

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In this section you can find answers about payment and billing.
If you need further help, click here  and fill the form.

Credit cards supported by the international circuits of VISA, MASTER CARD, AMERICAN EXPRESS, Paypal or MyBank. Prepaid cards and PostePay (when authorized for internet usage) are also accepted. VISA ELECTRON is accepted only when authorized for internet usage.
By using these payment methods, only the exact amount due for the available books is charged (upon shipping).
MyBank payment system allows to choose your bank from a specific window: if you cannot find your bank, it means that it is not registered with MyBank yet. 

 

FrancoAngeli uses the safe payment system provided by AXERVE  created by Banca Sella Group for e-commerce.  The system allows to easily purchase online with credit card, PostePay, PayPal, MyBank and guarantees safety and privacy. In fact, transactions are not managed by Franco Angeli, but by the safe servers of Banca Sella group. After payment completion, a confirmation e-mail is sent to the supplied e-mail address with all the order and transaction details. 

 

Yes, you can make a transfer to FrancoAngeli srl, Intesa-S. Paolo, Filiale 1899, Milano, IBAN IT94J0306909530100000001933. Please, remember to send a copy of the transfer indicating the order code in the description. 

NOTE: in case of online bank transfer, you can send your order by e-mail attaching the transfer receipt. We will immediately ship your items. 

 

The details of your credit card are memorised on AXERVE safe servers and will not be used without your consent, or in any case, they are only used for orders on FrancoAngeli.it 
You can safely purchase with your credit card.

The amount is charged only when the order is ready for shipping. 

Should the order be modified, the actual amount is charged upon shipping.

Yes, you can pay the courier upon delivery. However, the service is available only for delivery in Italy  and 6.60 euros for shipment costs are charged. 

 

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