Remote Psychological Counseling: Student Satisfaction during the Pandemic COVID-19

Journal title RICERCHE DI PSICOLOGIA
Author/s Concetta Papapicco, Anna Lacerenza, Luigi Tinella, Tiziana Lanciano, Antonietta Curci, Alessandro Taurino, Amedeo Stella
Publishing Year 2022 Issue 2021/4 Language Italian
Pages 27 P. 1-27 File size 0 KB
DOI 10.3280/rip2021oa12897
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The COVID-19 pandemic forced universities to rethink a new setting for psychological couseling dedicated to students, namely the reformulation of the service in remote mode. This study aimed to investigate the “satisfaction” construct of students who have benefited from the Psychological Counseling service of the University of Bari during the period of the first wave of the pandemic by COVID-19. The study analyzed quanti-qualitatively the satisfaction questionnaire given to students at the end of the path. Such a tool explores the following sub-dimensions related to lived experience: positive aspects; negative aspects; opinions and suggestions for change. The students’ responses were analyzed through Automatic Sentiment Analysis and Critical Discourse Analysis. The results showed that the Uniba Psychological Counseling service has been a real opportunity, especially in the period of lockdown due to the pandemic, for its strengths related to the professionalism of operators and the quality of service.

Keywords: ; University psychological counseling; satisfaction; Sentiment Analysis; Critical Discourse Analysis

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Concetta Papapicco, Anna Lacerenza, Luigi Tinella, Tiziana Lanciano, Antonietta Curci, Alessandro Taurino, Amedeo Stella, Counseling psicologico in remoto: la soddisfazione degli studenti durante la pandemia COVID-19 in "RICERCHE DI PSICOLOGIA" 4/2021, pp 1-27, DOI: 10.3280/rip2021oa12897