Valutare le esperienze di cura: soddisfazione e percezione della qualità dell’assistenza in un gruppo di professionisti italiani

Journal title SALUTE E SOCIETÀ
Author/s Demetrio Houlis, Paola Cardinali, Mario Giuseppe Cocchi, Donatella Cavanna
Publishing Year 2018 Issue 2018/3 Language Italian
Pages 18 P. 151-168 File size 236 KB
DOI 10.3280/SES2018-003011
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This research was promoted by an institution that provides care services, with the aim to analyze the level of satisfaction with the healthcare received by a group of Italian profes-sionals, with particular attention to the continuity of the care. The evaluation of patients ex-perience about healthcare can be an important indicator of quality of care, in a patient-centred perspective, with a focus on well-being process. A total of 600 professionals completed a on line self-report questionnaire. The research shows that satisfaction after surgery is less than satisfaction during the taking over and in the moments before the intervention. This result suggests a reflection on the theme of continuity of care and the importance that might have for patients feel accompanied in finding a new condition of health. A therapeutic process can be a salutogenic experience if both physical, emotional and social needs are treated with great attention.

Keywords: Quality of care; patient-centred care; satisfaction; continuity of care; salutogenesis; biopsychosocial model.

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Demetrio Houlis, Paola Cardinali, Mario Giuseppe Cocchi, Donatella Cavanna, Valutare le esperienze di cura: soddisfazione e percezione della qualità dell’assistenza in un gruppo di professionisti italiani in "SALUTE E SOCIETÀ" 3/2018, pp 151-168, DOI: 10.3280/SES2018-003011