RISULTATI RICERCA

Social representation of father in foster family ABSTRACT: This study analyses the social representations of foster fathers regarding child-raising in foster care. While referring to the theoretical field of the Sciences of education and to the specific research domain of family upbringing, who includes the action of compensating family in foster care, his research project borrows concepts from the other Social Sciences such as sociology, psychology and anthropology. Keywords Foster care, foster family, paternal role, education, social representation.

Women housed in social institutions: a parental identity to (re)invent ABSTRACT: This paper presents a part of the results of a research project on parental identity of women in uncertain socio-economic circumstances, who are housed in social institutions (Centre d’Hébergement et de Réinsertion Sociale). 24 mothers of minors, housed alone or with their husband, in 8 CHRS of the Paris area participated in semi-guided interviews. The results show that if the access to the parenthood constitutes by that fact a new experiment which both parents experience, it occurs here in particular circumstances, in a particular moment in the life of the women, where many changes such as exile, family and marital separations, social isolation and the economic difficulties, have been modifying the integrated terms of reference over a long period of time. And in cases of maternity, these factors intervene in the design of the parenthood and consequently influence the child-raising practices. Keywords Social housing, parenthood, parental identity, mother/child, integration.

Jazz described as an anthropology. Creativity and reliance, between teaching situations and jazz environment ABSTRACT: My aim in this paper is to develop a theoretical proposition in the field of school education. This model rests on the Diapason program, which is an application of jazz to pedagogical experimentation. Such an approach emphasizes the notions of creativity and reliance, theorized by Bolle de Bal. I propose drawing one’s inspiration from an artistic context while elaborating pedagogical itineraries. Articulating Jazz and Schools may modify the act of learning and may facilitate knowledge acquisition (considering knowledge itself, technical skills and inter-personal skills). This acquisition concerns students and other people involved in such a pedagogical context. I will present a brief analysis of Jazz thought as an educational environment, and pedagogical aspects that may be useful in schools. I will then give some key facts on the methodology and data of this research, and a summary of the way Diapason is organized. From a definition of reliance, I will show that reliance and creativity play a part in Diapason and appear to be the main reasons for the educational effects of the program. Keywords Jazz environment, reliance, anthropology, teaching strategies, learning strategies.

Translation of dialogues in the Naguib Mahfouz’s Trilogy: deformation or creative path? ABSTRACT: One of the crucial problems which confronts an Arabic writer is the writing of a dialogue. The origin of this difficulty lies in the linguistic ambivalence between written classic language and dialectal vernacular language. How should a character in a novel which is written in classic language speak? What variety of language would it be? Naguib Mahfouz opts for the writing in classic Arabic where everybody speaks the same language (tongue). And what if we translate these dialogues into French? According to Salama-Carr, the translations of the dialogues of Mahfouz into French make a sort of exotication-explanation, thus, a relief of oral appears by playing on the registers of language (tongue) where from warping tendencies owed aside cumulative. The examination of the translation of the dialogues in the trilogy imposes the question of creativity: is it a question of a deformation, a transformation (conversion) or a simple imitation? In the area of creativity which translation can reveal, there would be more an idea of a creation of another dialogue in the sense that a new reading with a world of departure more or less recreated by the recipients’ vision is offered to the French-speaking reader. The translation operation thus engenders a creative movement in several senses. Keywords Dialogue, diglossia, translation, oralisation, orientalism.

There, where cultures interact. The Musée du Quai Branly in Paris ABSTRACT: Nardi In June 2006, the opening of the the Musée du Quai Branly in Paris initiated a debate on some of museums cultural mediation key issues. From a content point of view, it once again proposes the delicate topic of the so called non European other cultures, and compels a reflection on the mainly colonial origin of the collections, on the relationship between ethnology, anthropology on the one hand and history of art on the other. From a media point of view, it reaffirms the lively interest that the institution of a new museum gives rise to, particularly when the box has been wrapped in such an extraordinary way. The impact on the public is related to the museum and museographic aspects of its cultural mediation role: paper documentation and use of new technology. This paper thoroughly explores the above points regarding the Musée du Quai Branly. Keywords Museum, public, cultural mediation, ethnology, anthropology.

The determination of the satisfaction drivers: the role of the trust ABSTRACT:The determination of the satisfaction drivers: the role of the trust Objectives During the last years the development of the new distribution channels and the increase of the range of products have modified a lot the insurance sector. These changes have required a greater attention to the consumers needs and preferences. In this new competitive context, the customer satisfaction is an important strategic key that can assure to the enterprise the intensification and the broadening of the market share. The aim of the paper is to identify the influence and importance of the different drivers on the insurance company customers satisfaction. Among the different drivers, it has wanted to look into the importance of the trust in the agent, in fact he acts as a go-between the insurance company and the customers. Methods and Results In this paper it formulated a conceptual model founded on a structural equations system in order to estimate the influence and the weight of the different drivers on the customer satisfaction. Using Partial Least Squares analysis, an empirical study was conducted to investigate the relationship between some factors of the insurance company and the customers satisfaction overall. Partial Least Squares is chosen as the method of analysis since it can be used with data that come from non-normal distributions and less than interval level data. Conclusions The results of the empirical analysis have confirmed the most important factor is the price of the insurance policy. This is because a lot of customers interviewed have fixed income. However, also the agent’s capability and the skills have a discrete impact on the customer satisfaction overall.

Multivariate Statistical tools for Customer Satisfaction in the Great DistributionThe aim of this work is to elaborate Customer Satisfaction (CS) data through a multivariate statistical methodology. Detailed data from various sources (questionnaires, phone interviews, direct inquires, etc.) were used to infer informations about their buying habits, diet and eventual brand loyalties. Methods and Results All data are collected by Customer Satisfaction tests performed in different Conad supermarkets.These collected data, was elaborated with a duplex method: by analysis and comparison of the results of each interview. Providing that the Principal Component Analysis with CS variables is not satisfactory, we decided to use a Simple Component Analysis by RV coefficient (SCA-RV), to increase the interpretability of the data, although losing some property. The second methodology used is the Structural Equation Model (Sem) in which the aim is to represent some process. In fact, such methodology yields a representation of the processes considering that the process can be analyzed by latent variables estimated, each formed by a set of manifest variables which act on satisfaction and the relationships among the several variables. Conclusions From these data we obtained that the Customers agree with the decision of the company, they express positive opinion of the employers but at the same time they are unsatisfied about the special offering in different departments of the store.

Application of multivariate statistical techniques in the study of Passenger Satisfaction ABSTRACT: Application of multivariate statistical techniques in the study of Passenger Satisfaction Objectives In order to check the actual importance of the Local Public Transports (LPT) granted to a community, the investigation for Passenger Satisfaction should allow for a comparison both of the results from the enquiries carried out during the last years, as stated in the servicing contracts, and between the obtained performances by the enterprises that manage similar services. Besides, as it often happens, it is not possible to obtain these last objectives following to the different composition of the enterprises that are often in charge for more than one line. To this purpose this study aims at defining a procedure through which it is possible to identify such a synthetic marker related to transportation firms, as to be compared with other forms in absolute terms, taking into consideration that the observed lines cannot be considered equally important; therefore it seems viable to weigh them through scales that express their relative importance. Method and results The procedure has implied the use of statistical and economic methods through the Structured Equations Models (SEM). First it has been considered the influence of the simple contracts for each line related to the quality variables used by a PS research carried out in 2006 by a transport firm from Campania, managing three different lines. Subsequently, in order to take into consideration the composition of the three lines, it has been necessary to weigh the obtained values against the firm performance indicators. The global business value 0.68 gets a meaning that is different from the single quality markers obtained for each line (0.59, 0.29, 0.12). This value, comprised within the interval (0.1), allows to state that, on the whole, the firm taken into consideration presents a medium-high value for Quality. Conclusions The exploitation of the suggested methodology represents, in an internationally correctly-competitive market, not only a valid signal for the management of enterprises but it also plays the role of a monitor for the body that pays for the service. Only in this way it is possible to plan again the interventions against an objective feedback and to supply a useful basis for the evaluation at higher levels (national and regional). To this aim the choice of the model is of fundamental importance; first of all it makes homogeneous the firms managing public transports; secondly it supplies an aggregate marker for each of the firms that manage more lines and that carry out more PS enquiries; finally it selects and supplies both the markers used to weigh the firms and the appropriate forms (when the firm manages only one line).

Evaluation of Passenger Satisfaction using three-way contingence table with ordinal variables ABSTRACT: Multivariate Statistical tools for Customer Satisfaction in the Great Distribution Objectives The aim of this work is to elaborate Customer Satisfaction (CS) data through a multivariate statistical methodology. Detailed data from various sources (questionnaires, phone interviews, direct inquires, etc.) were used to infer informations about their buying habits, diet and eventual brand loyalties. Methods and Results All data are collected by Customer Satisfaction tests performed in different Conad supermarkets. These collected data, was elaborated with a duplex method: by analysis and comparison of the results of each interview. Providing that the Principal Component Analysis with CS variables is not satisfactory, we decided to use a Simple Component Analysis by RV coefficient (SCA-RV), to increase the interpretability of the data, although losing some property. The second methodology used is the Structural Equation Model (Sem) in which the aim is to represent some process. In fact, such methodology yields a representation of the processes considering that the process can be analyzed by latent variables estimated, each formed by a set of manifest variables which act on satisfaction and the relationships among the several variables. Conclusions From these data we obtained that the Customers agree with the decision of the company, they express positive opinion of the employers but at the same time they are unsatisfied about the special offering in different departments of the store.

The discriminant levers of customer satisfaction: the Sepsa case ABSTRACT: The discriminant levers of customer satisfaction: the Sepsa case Objectives The modern discipline of customer care is more and more paying the attention on the centrality to the customers in the modern business organization. In particular it deals with those rules, which with an increasing strength, intervene in the control of the economic activities. It is ever more true in the context of public goods, in which the attention to the consumers is hard deep-routed. As a consequence have been spreading some new initiatives, such as the service-charters, which impose to the suppliers of public goods/services the so called customer care. It is a set of actions concerning the contact, the involvement, the communication that form the main aspect of the public marketing. In this paper, to give an answer to this ethical but at the same time managerial demand, we propose a new methodology to measure the customer satisfaction (CS) based on the employment of a strategy of non-parametric models, whose aim is to individualize a set of optimal weights for the construction of a synthetic indicator of customer satisfaction. The knowledge of the role played by the latent dimensions of the satisfaction allows to support the management in the allocation of limited resources, typical of the budget of a public firm. Methods The Stump Two-Stage via Discriminant Analysis methodology, described in this paper, is based on an extension of the TS-Dis method proposed by Mola and Siciliano in 2002. The aim of this method is to identify the relationships between the typical dimensions of a public service, throughout the quantification of a set of optimal weights used to build up a global satisfaction index. In other words, starting from the data obtained trough a direct survey of customer satisfaction, the methodology makes use of a strategy of analysis which combines a non-parametric technique (two-stage segmentation trees) and a factorial method (linear discriminant function) to measure the importance of each dimension and each attribute, with the task to better explain the difference between clusters of satisfied and unsatisfied consumers. Conclusions This methodology has been showed by a CS survey carried out in the context of transport services supplied by Sepsa Spa company. It represents one of the most important actor working in the local transport system of the Campania Region. The obtained results have allowed us to identify the discriminant levers of satisfaction, which, in other words are the critical points of the service, where is necessary to invest in order to increase the level of satisfaction perceived by the users.