RISULTATI RICERCA

This article describes an analysis of a study carried out in Italy on 4,057 cancer patients. More than 4% of Italians - that is 2 million people - have received a cancer diagnosis. Along with a deep investigation of different aspects of pain perception, the peculiarity of this research is the comparison done between the self-perception of the patients about their illness and the data resulting from their clinical records. It is evident that often these two dimensions (illness and disease) do not matches. It is possible that such a discrepancy is due more to a patient’s wish "to not know" than to poor health communications carried out by physicians.

The present work aims to contribute organisational knowledge to those working in various managerial and organisational roles (clerks, managers, administrators, academics) within public administration, with reference to those parts of the reform process begun in Italy in the 1990s concerning communication as a governmental tool for organisational procedures. Particular reference is made to the role and competence of internal communication, taking into consideration in the analysis the strict interdependence that exists in public administration with other forms of organisational communication.

In this article we provide a broad perspective, within the Italian context, of the complex relationship between communication, politics and civil society to define the institutional framework in which, at the end of the 90s, the Communications Regulatory Authority Agcom was established. Specifically, we analyzed the role of the Authority respect to its regulatory and supervisory functions for monitoring equal access to the media during electoral campaigns (i.e. par condicio). Referring to its guarantee actions, Agcom acts in a synergistic collaboration with the regional communications committees (Co.re.Com.), which locally supervise the pluralism in political information. Based on this analysis we attempted to assess the effectiveness of the regulative approach followed by the Authority from 2000 on, in terms of main resolutions and correcting/sanctioning measures adopted. A final remark on the practical experience of the par condicio Unit, ad hoc established by Agcom during electoral periods, is also presented.

Il processo di riforma e di digitalizzazione della pubblica amministrazione italiana (PA) nell’ultimo decennio prevede l’adozione di sistemi di valutazione e gestione della performance delle organizzazioni sanitarie finalizzati a migliorare trasparenza e accountability istituzionale nei confronti dei cittadini e degli stakeholders. In tali processi una comunicazione efficace riveste un ruolo fondamentale per il raggiungimento degli obiettivi che essi si prefiggono, incidendo sull’empowerment del cittadino-paziente. L’autrice riflette sulla centralità e sulle dimensioni della comunicazione pubblica in questo ambito e sulle modalità con cui le organizzazioni sanitarie italiane comunicano online la propria performance, con cenni a best practices internazionali.