La dissonanza emotiva: un ulteriore fattore di stress lavorativo?
Journal title RISORSA UOMO
Author/s Guido Sarchielli, Stefano Toderi, Ivan Gaetani, Carla Carvalho
Publishing Year 2009 Issue 2009/4 Language Italian
Pages 12 P. 375-386 File size 356 KB
DOI 10.3280/RU2009-004003
DOI is like a bar code for intellectual property: to have more infomation
click here
Below, you can see the article first page
If you want to buy this article in PDF format, you can do it, following the instructions to buy download credits
FrancoAngeli is member of Publishers International Linking Association, Inc (PILA), a not-for-profit association which run the CrossRef service enabling links to and from online scholarly content.
La dissonanza emotiva: un ulteriore fattore di stress lavorativo? - Emotional dissonance has been conceptualized as a stressor anchored to the work environment. Coherently some researches showed that it predicts burnout beyond what is explained by classical stressors (job demand, control, support). The aim of the research was to evaluate on 134 teachers if the same results can be provided considering five indicators of stress, and if burnout mediates this relationship. Results showed that emotional dissonance predicts all the stress indicators. Burnout (emotional exhaustion) mediates for cognitive symptoms and positive affective experience, but not for psychosomatic symptoms, job satisfaction and negative affective experience. It is concluded that emotional dissonance should be included in work related stress management and prevention intervention.
Keywords: Emotional labour, emotional dissonance, work related stress, emotional exhaustion, teachers.
Guido Sarchielli, Stefano Toderi, Ivan Gaetani, Carla Carvalho, La dissonanza emotiva: un ulteriore fattore di stress lavorativo? in "RISORSA UOMO " 4/2009, pp 375-386, DOI: 10.3280/RU2009-004003