Special Issue - Past, present and future challenges on customer experience: Digging knowledge across sectors

Journal title MERCATI & COMPETITIVITÀ
Author/s Giacomo Del Chiappa, Martina G. Gallarza
Publishing Year 2019 Issue 2019/3
Language English Pages 9 P. 7-15 File size 0 KB
DOI 10.3280/mc3-2019oa8499
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  • From IFCX to CXMMI: Validation and Evolution of a Customer Experience Management Maturity Model Roberto P. Madruga, Édison Renato Silva, José Francisco Moreira Pessanha, Humberto Henriques de Arruda, Assed Naked Haddad, in IEEE Access /2024 pp.119350
    DOI: 10.1109/ACCESS.2024.3448465

Giacomo Del Chiappa, Martina G. Gallarza, Special Issue - Past, present and future challenges on customer experience: Digging knowledge across sectors in "MERCATI & COMPETITIVITÀ" 3/2019, pp 7-15, DOI: 10.3280/mc3-2019oa8499