Coping Value Destruction in Welfare and no Profit Sector in Developing Countries. A research note from Pakistan NGOs

Journal title WELFARE E ERGONOMIA
Author/s Paolo Esposito, Muhammad Usman Malik
Publishing Year 2023 Issue 2022/2
Language English Pages 15 P. 73-87 File size 285 KB
DOI 10.3280/WE2022-002006
DOI is like a bar code for intellectual property: to have more infomation click here

Below, you can see the article first page

If you want to buy this article in PDF format, you can do it, following the instructions to buy download credits

Article preview

FrancoAngeli is member of Publishers International Linking Association, Inc (PILA), a not-for-profit association which run the CrossRef service enabling links to and from online scholarly content.

L’articolo mostra il ruolo che le NGO hanno nella ricostruzione di valore pubblico per i cittadini in contesti in cui si è verificata la distruzione di valore nei servizi pubblici. La codistruzione di valore è la diminuzione del valore dovuta all'interazione tra i differenti agenti. Lo studio parte dall’identificazione delle diverse cause della co-distruzione e mostra come l’operato delle ONG permetta di ricostruire il valore pubblico deteriorato, in Pakistan. Il lavoro analizza due settori di attività: contrasto alla povertà e salute. Il contributo alla ricerca è duplice: non solo contribuisce a identificare le cause di codistruzione del valore in paesi in via di sviluppo, ma anche evidenzia che la value co-destruction può essere superata se le ONG sono in grado di fornire servizi sostitutivi ai cittadini.

Keywords: Public Value; Value Destruction; No Profit Sector; NGO’s; Welfare; Developing Countries.

  1. Alford J. (2016). Co-Production, Interdependence and Publicness: Extending Public Service-dominant Logic. Public Management Review, 18(5): 673-691. DOI: 10.1080/14719037.2015.1111659
  2. Alford J. and Hughes O. (2008). Public Value Pragmatism as the Next Phase of Public Management. The American Review of Public Administration, 38(2): 130-148. DOI: 10.1177/0275074008314203
  3. Benington J. (2001). Partnerships As Networked Governance? Legitimation, Innovation, Problem Solving And Co-Ordination. In: Geddes M. and Benington J., eds, Local Partnerships and Social Exclusion in the European Union, New Forms of Local Social Governance. London and New York: Routledge.
  4. Bitner M.J., Booms B.H. and Tetreault M.S. (1990). The Service Encounter: Diagnosing Favorable and Unfavorable Incidents. Journal of Marketing, 54(1): 71-84. DOI: 10.1177/002224299005400105
  5. Echeverri P. and Skålén P. (2011). Co-creation and Co-destruction: A Practice-theory Based Study of Interactive Value Formation. Marketing Theory, 11(3): 351-373. DOI: 10.1177/1470593111408181
  6. Esposito P. and Antonucci G. (2022). NGOs, corporate social responsibility and sustainable development trajectories in a new reformative spectrum: ‘New wine in old bottles or old wine in new bottles?’. Corporate Social Responsibility and Environmental Management, 29(3): 609-619.
  7. Esposito P., Ricci P. and Sancino A. (2021). Leading for social change: Waste management in the place of social (ir) responsibility. Corporate Social Responsibility and Environmental Management, 28(2): 667-674.
  8. Esposito P. and Ricci P. (2015). How to turn public (dis) value into new public value? Evidence from Italy. Public Money & Management, 35(3): 227-231. DOI: 10.1080/09540962.2015.1027499
  9. Gioia D.A., Corley K.G. and Hamilton A.L. (2013). Seeking Qualitative Rigor in Inductive Research: Notes on the Gioia Methodology. Organizational Research Methods, 16(1): 15-31. DOI: 10.1177/1094428112452151
  10. Gremler D.D. (2004). The Critical Incident Technique in Service Research. Journal of Service Research, 7(1): 65-89. DOI: 10.1177/1094670504266138
  11. Grönroos C. and Voima P. (2013). Critical Service Logic: Making Sense of Value Creation and Co-creation. Journal of the Academy of Marketing Science, 41(2): 133-150.
  12. Järvi H., Kähkönen A.-K. and Torvinen H. (2018). When Value Co-creation Fails: Reasons that Lead to Value Co-destruction. Scandinavian Journal of Management, 34(1): 63-77.
  13. Laamanen M. and Skålén P. (2015). Collective–conflictual Value Co-creation: A Strategic Action Field Approach. Marketing Theory, 15(3): 381-400. DOI: 10.1177/1470593114564905
  14. Michel S. (2001). Analyzing Service Failures and Recoveries: A Process Approach. International Journal of Service Industry Management, 12(1): 20-33. DOI: 10.1108/09564230110382754
  15. Molander P., Nilsson J.-E. and Schick A. (2002). Does Anyone Govern? The Relationship between the Government Office and the Agencies in Sweden. Stockholm: Centre for Business and Policy Studies (SNS).
  16. Moore M.H. (1995). Creating Public Value: Strategic Management in Government. Cambridge, MA: Harvard University Press.
  17. Osborne S.P. (2018). From Public Service-dominant Logic to Public Service Logic: Are Public Service Organizations Capable of Co-production and Value Co-creation? Public Management Review, 20(2): 225-231. DOI: 10.1080/14719037.2017.1350461
  18. Osborne S.P. (2006). The New Public Governance?. Public Management Review, 8(3): 377-387. DOI: 10.1080/14719030600853022
  19. Osborne S.P., Radnor Z. and Strokosch K. (2016). Co-Production and the Co-Creation of Value in Public Services: A Suitable Case for Treatment?. Public Management Review, 18(5): 639-653. DOI: 10.1080/14719037.2015.1111927
  20. Petrescu M. (2019). From Marketing to Public Value: Towards a Theory of Public Service Ecosystems. Public Management Review, 21(11): 1733-1752. DOI: 10.1080/14719037.2019.1619811
  21. Plé L. and Chumpitaz Cáceres R. (2010). Not Always Co-creation: Introducing Interactional Co-destruction of Value in Service-dominant Logic. Journal of Services Marketing, 24(6): 430-437. DOI: 10.1108/08876041011072546
  22. Radnor Z., Osborne S.P, Kinder T. and Mutton J. (2014). Operationalizing Co-Production in Public Services Delivery: The Contribution of Service Blueprinting. Public Management Review, 16(3): 402-423. DOI: 10.1080/14719037.2013.848923
  23. Smith A.M. (2013). The Value Co-destruction Process: A Customer Resource Perspective. European Journal of Marketing, 47(11/12): 1889-1909. DOI: 10.1108/EJM-08-2011-0420
  24. Vafeas M., Hughes T. and Hilton T. (2016). Antecedents to Value Diminution: A Dyadic Perspective. Marketing Theory, 16(4): 469-491. DOI: 10.1177/1470593116652005
  25. Vargo S.L. and Akaka A.M. (2012). Value Cocreation and Service Systems (Re) Formation: A Service Ecosystems View. Service Science, 4(3): 207-217.
  26. Vargo S.L. and Lusch R.F. (2016). Institutions and Axioms: An Extension and Update of Service-dominant Logic. Journal of the Academy of Marketing Science, 44(1): 5-23.
  27. Vargo S.L. and Lusch R.F. (2008). Service-dominant Logic: Continuing the Evolution. Journal of the Academy of Marketing Science, 36: 1-10.
  28. Vargo S.L. and Lusch R.F. (2004). Evolving to a New Dominant Logic for Marketing. Journal of Marketing, 68(1): 1-17.
  29. Wallmeier F., Helmig B. and Feeney M.K. (2019). Knowledge Construction in Public Administration: A Discourse Analysis of Public Value. Public Administration Review, 79(4): 488-499.
  30. Williams B.N., Kang S.-C. and Johnson J. (2016). (Co)-contamination as the Dark Side of Co-Production: Public Value Failures in Co-production Processes. Public Management Review, 18(5): 692-717. DOI: 10.1080/14719037.2015.1111660

Paolo Esposito, Muhammad Usman Malik, Coping Value Destruction in Welfare and no Profit Sector in Developing Countries. A research note from Pakistan NGOs in "WELFARE E ERGONOMIA" 2/2022, pp 73-87, DOI: 10.3280/WE2022-002006