Service re-design, a new professional system based on a broad-banded occupation and the consolidation of territorial networks as a lever for change: the case of Farmacap’s Structural Change Management
Journal title STUDI ORGANIZZATIVI
Author/s Sebastiano Di Guardo
Publishing Year 2025 Issue 2025/1
Language Italian Pages 24 P. 150-173 File size 328 KB
DOI 10.3280/SO2025-001006
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The case study investigates the process of Structural Change Management of Farmacap, the Special Company of Roma Capitale active in the management of Municipal Pharmacies and some selected Social Services. The case highlights how the protracted economic crisis that affected the organization uninterruptedly from 2014 to 2021 (in this time the company was placed under Special Administration) first generated and subsequently consolidated a structured organizational decline characterized by a non-centered service system and a professional system that favored a diverse informal organization. The Recovery Plan approved by Roma Capitale in 2022 launched a major Structural Change Management program that within 18 months impacted all areas of the company. This included a radical service redesign process, the launch of a new professional system based on a broad profession based on results-oriented service processes, and the consolidation of local networks. This path led to the resolution of the identified problems with a participatory change and started the process of improving economic performance.
Keywords: Diversity, Equity and Inclusion; DEI; Industrial Relations; Collective Bargaining; Collaborative Research. Change management, public sector, broad profession, organizational strategy, local governance, welfare.
Sebastiano Di Guardo, Service re-design, un nuovo sistema professionale basato su un mestiere a banda larga e il consolidamento delle reti territoriali come leva per il cambiamento: il caso del change management strutturale di Farmacap in "STUDI ORGANIZZATIVI " 1/2025, pp 150-173, DOI: 10.3280/SO2025-001006