Il modello di profilazione quanti-qualitativo del Programma GOL: una prima valutazione

Journal title RIV Rassegna Italiana di Valutazione
Author/s Giovanna Linfante, Debora Radicchia, Enrico Toti
Publishing Year 2025 Issue 2025/93
Language Italian Pages 25 P. 82-106 File size 1118 KB
DOI 10.3280/RIV2025-093005
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The Guaranteed Employability of Workers Programme (GOL) outlines a new paradigm in service delivery by Public Employment Services (PES), based on a personalized approach that considers the different needs of users, not only in terms of the professional skills to be acquired or improved, but also in terms of their socio-economic conditions. The first step in assisting users through the PES consists of a basic orientation provided by a quantita-tive-qualitative profiling (assessment) process, which the program has been redefined by adopting a new methodology. A little more than 18 months after the launch of the GOL Program, it seems useful to analyze the correct im-plementation of the assessment tools and their effectiveness in identifying the most appropriate personalized active labour market policy pathway in terms of the individual’s needs. The work is based on the following research questions: What are the main variables that influence the final outcome of the assessment? Which of these are not observed by the quantitative model but are identified in the qualitative profiling? Are there characteristics that cannot be observed by either the quantitative model or the qualitative profiling questionnaire, that only the interview and the sensitivity of the practitioner can capture and translate into needs? The aim is to highlight the strengths and weaknesses of the assessment model and suggest strategies for improvement. An efficient and reliable pro-filing system is crucial for better citizen service and represents an important tool for the evaluative analysis of the Program’s effectiveness to rely on.

Keywords: active labour market policies; unemployment; public employ-ment services; profiling; evaluation; machine learning.

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Giovanna Linfante, Debora Radicchia, Enrico Toti, Il modello di profilazione quanti-qualitativo del Programma GOL: una prima valutazione in "RIV Rassegna Italiana di Valutazione" 93/2025, pp 82-106, DOI: 10.3280/RIV2025-093005