The service innovation challenge

Author/s Roberta Sebastiani
Publishing Year 2015 Issue 2015/2 Language English
Pages 6 P. 7-12 File size 590 KB
DOI 10.3280/MC2015-002001
DOI is like a bar code for intellectual property: to have more infomation click here

Article preview

FrancoAngeli is member of Publishers International Linking Association, Inc (PILA), a not-for-profit association which run the CrossRef service enabling links to and from online scholarly content.

  1. Agarwal R., Selen, W. (2009). Dynamic capability building in service value networks for achieving service innovation. Decision sciences, 40 (3): 431-475, DOI: 10.1111/j.15405915.2009.00236.x
  2. Carlborg P., Kindström D., Kowalkowski C. (2014). The evolution of service innovation research: a critical review and synthesis. The Service Industries Journal, 34: 5, 373-398, DOI: 10.1080/02642069.2013.780044
  3. de Jong J.P.J., Vermeulen P.A.M. (2003). Organizing successful new service development: a literature review. Management Decision, 41 (9): 844-858, DOI: 10.1108/00251740310491706
  4. Edvardsson B., Tronvoll B., Gruber T. (2011). Expanding Understanding of Service Exchange and Value Co-Creation: A Social Construction Approach. Journal of the Academy of Marketing Science, 39 (2): 327-339, DOI: 10.1007/s117470100200y
  5. Gallouj F., Savona M. (2009). Innovation in Services: A Review of the Debate and a Research Agenda. Journal of Evolutionary Economics, 19 (2): 149–172, DOI: 10.1007/s0019100801264
  6. Gallouj F., Weinstein O. (1997). Innovation in Services. Research Policy, 26 (4-5): 537-556, DOI: 10.1016/S00487333(97)000309
  7. Gustafsson A., Johnson M.D. (2003). Competing in a Service Economy: How to Create a Competitive Advantage through Service Development and Innovation. San Francisco, CA: Jossey-Bass.
  8. Lusch R.F., Nambisan S. (2015). Service Innovation; A Service-Dominant Logic Perspective. MIS Quarterly, 39 (1): 155-175.
  9. Lusch R.F., Vargo S.L. (2014). Service-Dominant Logic: Premises, Perspectives, Possibilities. Cambridge, UK: Cambridge University Press.
  10. Metcalfe S., Miles I. (eds) (2000). Innovation Systems in the Service Economy. Dordrecht: Kluwer.
  11. Normann R. (2001). Reframing Business: When the Map Changes the Landscape. Chichester: Wiley.
  12. Ordanini A., Parasuraman A. (2011). Service innovation viewed through a servicedominant logic lens: a conceptual framework and empirical analysis. Journal of Service Research, 14 (1): 3-23, DOI: 10.1177/1094670510385332
  13. Prahalad C.K., Ramaswamy V . (2004). The Future of Competition: Co-creating Unique Value with Customers. Boston, MA: Harvard Business School Press.
  14. Rubalcaba L., Michel S., Sundbo J., Brown S. W., Reynoso J. (2012). Shaping, Organizing, and Rethinking Service Innovation: a Multidimensional Framework. Journal of Service Management, 23 (5): 696-715, DOI: 10.1108/09564231211269847
  15. Sundbo J., Gallina A., Serin G., Davis J. (eds) (2006). Contemporary Management of Innovation: Are we asking the right questions?. Basingstoke: Palgrave Macmillan.
  16. Tether B.S., Howells J. (2007). Changing understanding of innovation in services: from technology adoption to complex complementary changes to technologies, skills and organisation, DTI Occasional Paper No. 9. Innovation in Services, London: Department of Trade and Industry. Vargo S.L., Lusch R.F. (2008). Service–dominant logic: continuing the evolution. Journal of the Academy of Marketing Science, 36 (1): 1-10, DOI: 10.1007/s1174700700696
  17. Vargo S.L., Lusch R.F. (2011). It’s all B2B...and beyond: Toward a systems perspective of the market. Industrial Marketing Management, 40 (2): 181-187, DOI: 10.1016/j.indmarman.2010.06.026.
  18. Vargo S.L., Maglio P.P., Akaka M.A. (2008). On value and value co-creation: A service systems and service logic perspective. European Management Journal, 26: 145-152, DOI: 10.1016/j.emj.2008.04.003
  19. Witell L., Anderson L., Brodie R., Colurcio M., Edvardsson B., Kristensson Per., Lervik-Olsen L., Sebastiani R., Wallin Andreassen T. (2015). Exploring dualities of service innovation: Implications for service research. Journal of Services Marketing. Forthcoming.

Roberta Sebastiani, The service innovation challenge in "MERCATI & COMPETITIVITÀ" 2/2015, pp 7-12, DOI: 10.3280/MC2015-002001