Clicca qui per scaricare

I cambiamenti nei sistemi di misurazione e valutazione manageriale nelle aziende ospedaliere universitarie come contesti multi-stakeholder: proposizioni teoriche ed evidenze empiriche
Titolo Rivista: MANAGEMENT CONTROL 
Autori/Curatori: Antonio Leotta, Daniela Ruggeri 
Anno di pubblicazione:  2012 Fascicolo: Lingua: Italiano 
Numero pagine:  24 P. 63-86 Dimensione file:  128 KB
DOI:  10.3280/MACO2012-003004
Il DOI è il codice a barre della proprietà intellettuale: per saperne di più:  clicca qui   qui 


Given the growing attention to changes in performance measurement and evaluation systems in healthcare contexts, the present study aims at improving our understanding of such processes within teaching hospitals, examining how managerial and health-professional logics contribute to these changes. In the theoretical part of the study we analyse teaching hospitals as multistakeholder contexts. Particularly, we propose a theoretical approach that represents changes as dialectical phenomena so as to explain how the interaction among influential stakeholders (representing managerial and professional logics) affects changes in performance measurement and evaluation systems. The empirical part of the paper is devoted to a case-study focused on changes in performance measurement and evaluation systems in a Sicilian teaching hospital. The empirical analysis aims at examining the observed changes in the light of the theoretical framework proposed, emphasizing the interactions among the logics that characterize the teaching hospital context.


Keywords: Stakeholder, performance, healthcare



  1. Impossibile comunicare con Crossref: The remote server returned an error: (404) Not Found.

Antonio Leotta, Daniela Ruggeri, in "MANAGEMENT CONTROL" 3/2012, pp. 63-86, DOI:10.3280/MACO2012-003004

   

FrancoAngeli è membro della Publishers International Linking Association associazione indipendente e no profit per facilitare l'accesso degli studiosi ai contenuti digitali nelle pubblicazioni professionali e scientifiche