Socializzazione organizzativa, supply-value fit e contratto psicologico: il caso dei contact center

Titolo Rivista RISORSA UOMO
Autori/Curatori Maria Luisa Giancaspro, Amelia Manuti, Giancarlo Tanucci
Anno di pubblicazione 2014 Fascicolo 2012/1 Lingua Italiano
Numero pagine 17 P. 41-57 Dimensione file 914 KB
DOI 10.3280/RU2012-001006
Il DOI è il codice a barre della proprietà intellettuale: per saperne di più clicca qui

Qui sotto puoi vedere in anteprima la prima pagina di questo articolo.

Se questo articolo ti interessa, lo puoi acquistare (e scaricare in formato pdf) seguendo le facili indicazioni per acquistare il download credit. Acquista Download Credits per scaricare questo Articolo in formato PDF

Anteprima articolo

FrancoAngeli è membro della Publishers International Linking Association, Inc (PILA)associazione indipendente e non profit per facilitare (attraverso i servizi tecnologici implementati da l’accesso degli studiosi ai contenuti digitali nelle pubblicazioni professionali e scientifiche

Person-organization fit is defined as the congruence between patterns of organizational and individual values. Through the organizational socialization employees acquire knowledge about organization and adjust to new jobs, roles, work groups. The process of integration in this new work context influences the construction of psychological contract. This study aims to analyze the link between the construction of a good psychological contract with the organization and the success of the socialization process. For this purpose 241 employees of a Contact Center organization were contacted. A questionnaire composed by Job Satisfaction, Supply-Value Fit Scale, Organizational Socialization Questionnaire and Psychological Contract Inventory gave them. The results underline that organizational socialization influence psychological contract construction and this variables determine employees work satisfaction;

Keywords:Adattamento persona-organizzazione, socializzazione organizzativa, contratto psicologico, contact center

  1. Adkins, L., (1995). Gendered work: Sexuality, family and the labour market. Buckingham: Open University Press.
  2. Barley, S. R., Meyer, C. W., & Gash, D. C. (1988). Culture of cultures: Academics, practitioners and the pragmatics of normative control. Administrative Science Quarterly, 33, 24-60.
  3. Bauer, T., Bodner, T., Erdogan, B., Truxillo, D., & Tucker, J. (2007). Newcomer adjustment during organizational socialization: A meta-analytic review of antecedents, outcomes, and methods. Journal of Applied Psychology, 92(3), 707-721.
  4. Bauer, T. N., & Green, S. G. (1998). Testing the combined effects of newcomer information seeking and manager behavior on socialization. Journal of Applied Psychology, 83, 72-83.
  5. Bauer, T. N., Morrison, E. W., & Callister, R. R. (1998). Organizational socialization: A review and directions for future research. In G. R. Ferris (Ed.), Research in personnel and human resource management (Vol. 16, pp. 149-214). Stamford, CT: JAI.
  6. Brett, J. M., Feldman, D. C., & Weingart, L. R. (1990). Feedback seeking behavior of new hires and job changers. Journal of Management, 16, 737-749. DOI: 10.1177/01492063900160040
  7. Cable, D. M., & Judge, T. A. (1996). Person-organization fit, job choice decisions, and organizational entry. Organizational Behavior and Human Decision Processes, 67, 294-311.
  8. Cable, D. M., & Parsons, C. K. (2001). Socialization tactics and person-organization fit. Personnel Psychology, 54, 1-23. DOI: 10.1111/j.1744-657
  9. Chao, G. T., Kelly, A. M. O., Wolf, S., Klein, H. J., & Gardner, P. D. (1994). Organizational socialization: Its content and consequences. Journal of Applied Psychology, 79(5), 730-743.
  10. Chen, C. C., & Chiu, S. F. (2008). An integrative model linking supervisor support and organizational citizenship behavior. Journal of Business and Psychology, 23(1), 1-10. DOI: 10.1007/s10869-008-9084-
  11. Chatman, J. (1989). Improving interactional organizational research: A model of person-organization fit. Academy of Management Review, 14, 333-349.
  12. De Vos, A., Buyens, D., & Schalk, R., (2003). Making sense of a new employment relationship: Psychological contract-related information seeking and the role of work values and locus of control. International Journal of Selection and Assessment, 13(1), 41-52. DOI: 10.1111/j.0965-075X.2005.00298.
  13. De Vos, A., Buyens, D., & Schalk, R., (2005). Psychological contract development during organizational socialization: Adaptation to reality and the role of reciprocity, Journal of Organizational Behavior, 24, 537-559.
  14. Edwards, J. (1996). An examination of competing versions of the person-environment fit approach to stress. Academy of Management Journal, 39(2), 292-339. DOI: 10.2307/25678
  15. Feldman, D. C. (1981). The multiple socialization of organization members. Academy of Management Review, 6, 309-318.
  16. Finegan, J. (2000). The impact of person and organizational values on organizational commitment. Journal of Occupational and Organizational Psychology, 73(2), 149-169. DOI: 10.1348/09631790016695
  17. Fisher, C. D. (1986). Organizational socialization: An integrative review. In G. R. Ferris & K. M. Rowland (Eds.), Research in personnel and human resource management (Vol. 4, pp. 101-145). Greenwich, CT: JAI.
  18. Haueter, J. A., Macan, T. H., & Winter, J. (2003). Measurement of newcomer socialization: Construct validation of a multidimensional scale. Journal of Vocational Behavior, 63, 20-39. DOI: 10.1016/S0001-8791(02)00017-
  19. Jones, G. R. (1986). Socialization tactics, self-efficacy, and newcomers’ adjustments to organizations. Academy of Management Journal, 29,262-279.
  20. Kalliath, T., Bluedorn, A, & Strube, M. (1999). A test of value congruence effects. Journal of Organizational Behaviour, 20(7), 1175-1198. DOI: 10.1002/(SICI)1099-1379(199912)20:7<1175::AID-JOB960>3.0.CO;2-
  21. Klein, H. J., & Weaver, N. A. (2000). The effectiveness of an organizational-level orientation training program in the socialization of new hires. Personnel Psychology, 53, 47-66. DOI: 10.1111/j.1744-6570.2000.tb00193.
  22. Kristof, A. (1996). Person-organization fit: An integrative review of its conceptualization, measurement and implications. Personnel Psychology, 49(1), 1-49. DOI: 10.1111/j.1744-6570.1996.tb01790.x.
  23. Kristof-Brown, A. (2000). Perceived applicant fit: Distinguishing between recruiters’ perceptions of person - job fit and person - organization fit. Personnel Psychology, 53(3), 643-671. DOI: 10.1111/j.1744-6570.2000.tb00217.
  24. Kristof, A., Zimmerman, R., & Johnson, E. (2005). Consequence of individual’s fit at work: A meta-analysis of person-job, person-organization, person-group and person-supervisor fit, Personnel Psychology, 58, 281-342.
  25. Louis, M. R. (1980). Surprise and sense making: What newcomers experience in entering unfamiliar organizational settings. Administrative Science Quarterly, 25, 226-251.
  26. Meir, E., & Hasson, R. (1982 ). Congruence between personality type and environment type as a predictor of stay in an environment. Journal of Vocational Behavior, 21, 309-317. DOI: 10.1016/0001-8791(82)90039-
  27. Morrison, E. W. (1993a). Longitudinal study of the effects of information seeking on newcomer socialization. Journal of Applied Psychology, 78, 173-183. DOI: 10.1037/0021-9010.78.2.17
  28. Morrison, E. W. (1993b). A longitudinal study of newcomer information seeking: Exploring types, modes, sources, and outcomes. Academy of Management Journal, 36, 557-589.
  29. Morrison, E. W., & Robinson, S. L. (1997). When employees feel betrayed: A model of how contract violation develops. Academy of Management Review, 22, 226-256. DOI: 10.5465/AMR.1997.970718026
  30. Muchinski, P., & Monahan, C. (1987). What is person-environment congruence? Supplementary versus complementary models of fit. Journal of Vocational Behaviour, 31(3), 268-277. DOI: 10.1016/0001-8791(87)90043-
  31. Muchinsky, P. (1999). Applications of Holland’s theory in industrial and organizational settings. Journal of Vocational Behaviour, 55, 127-135. DOI: 10.1006/jvbe.1999.170
  32. O’Reilly, C., Chatman, J., & Caldwell, D. (1991). People and organizational culture: A profile comparison approach to assessing person-organization fit. Academy of Management Journal, 34, 487-516. DOI: 10.1006/jvbe.1999.1702
  33. Ostroff, C., & Kozlowski, S. W. J. (1992). Organizational socialization as a learning process: The role of information acquisition. Personnel Psychology, 45, 849-874. DOI: 10.1111/j.1744-6570.1992.tb00971.x
  34. Rokeach, M. (1973). The nature of human values. New York: Free Press.
  35. Rousseau, D. M. (1989). Psychological and implied contracts in organizations. Employee Responsibilities and Rights Journal, 2, 121-139.
  36. Rousseau, D. M. (1990). New hire perceptions of their own and their employer’s obligations: A study of psychological contracts. Journal of Organizational Behavior, 11, 389-400. DOI: 10.1002/job.4030110506
  37. Rousseau, D. M. (1995). Psychological contracts in organizations: Understanding written and unwritten agreements. Newbury Park, CA: Sage.
  38. Rousseau, D. M. (2000). Psychological Contract Inventory (Tech. Rep. No. 2000-02). Pittsburgh, PA: The Heinz School of Public Policy and Management, Carnegie Mellon University.
  39. Rousseau, D. M., & Tijoriwala, S. A. (1999). What makes a good reason for change: Social accounts and motivated reasoning. Journal of Applied Psychology, 84, 514-528.
  40. Rousseau, D. M., & Wade-Benzoni, K. A. (1994). Linking strategy and human resource practices: How employee and customer contracts are created. Human Resources Management, 33, 463-489. DOI: 10.1002/hrm.3930330312
  41. Saks, A. M., & Ashforth, B. E. (1997). Organizational socialization: Making sense of the past and present as a prologue for the future. Journal of Vocational Behavior, 51, 234-279. DOI: 10.1006/jvbe.1997.1614
  42. Schein, E. H. (1968). Organizational socialization and the profession of management. Industrial Management Review (MIT), 9, 1-15.
  43. Schein, E. H. (1971). The individual, the organization, and the career: A conceptual scheme. The Journal of Applied Behavioral Science, 7(4), 401-426.
  44. Schein, E. H. (1985). Organizational culture and leadership. San Francisco: Jossey-Bass.
  45. Schneider, B. (1987a). The people make the place. Personnel Psychology, 40, 437-454.
  46. Schneider, B. (1987b). E = f(P,B). The road to a radical approach to person-environment fit. Journal of Vocational Behaviour, 31(3), 353-361. DOI: 10.1016/0001-8791(87)90051-0.
  47. Slocombe, T., & Bluedorn, A. (1999). Organizational behaviour implications of the congruence between preferred polychronicity and experience work-unit polychronicity. Journal of Organizational Behaviour, 20(1), 75-99.
  48. Sutton, G., & Griffin, M., (2004). Integrating expectations, experiences, and psychological contract violations: A longitudinal study of new professionals. Journal of Occupational and Organizational Psychology, 77, 493-514. DOI: 10.1348/0963179042596487
  49. Taris, R., & Feij, J. (2001). Longitudinal examination of the relationship between supplies-value fit and work outcomes. Applied Psychology: An International Review, 50(1), 52-80. DOI: 10.1111/1464-0597.00048
  50. Van Maanen, J., & Barley, S. R. (1984). Occupational communities: Culture and control in organizations. In B. M. Staw & L. L. Cummings (Eds.), Research in organizational behavior (Vol. 6, pp. 287-365). Greenwich, CT: JAI Press.
  51. Van Maanen, J. & Schein, E. H. (1979). Toward a theory of organizational socialization. In B. Staw (Ed.), Research in Organization Behavior, (Vol. l, pp. 209-269). Greenwich, CT: JAI Press.
  52. Vanderberghe, C. (1999). Organizational culture, person-culture fit and turnover: A replication in the health care industry. Journal of Organizational Behaviour, 20(2), 175-184. DOI: 10.1002/(SICI)1099-1379(199903)20:2<175::AIDJOB882>3.0.CO;2E
  53. Wanberg, C. R., & Kammeyer-Mueller, J. D. (2000). Predictors and outcomes of proactivity in the socialization process. Journal of Applied Psychology, 85, 373-385. DOI: 10.1037//0021-9010.85.3.373
  54. Wanous, J., Reichers, A., & Hudy M. (1997). Overall job satisfaction: How good are single-item measures? Journal of Applied Psychology, 82(2), 247-252.
  55. Weiner, Y. (1988). Forms of value systems: A focus on organizational effectiveness and cultural change and maintenance. Academy of Management Review, 13, 534-545.

Maria Luisa Giancaspro, Amelia Manuti, Giancarlo Tanucci, Socializzazione organizzativa, supply-value fit e contratto psicologico: il caso dei contact center in "RISORSA UOMO " 1/2012, pp 41-57, DOI: 10.3280/RU2012-001006