Organizational socialization, supply-value fit and psychological contract: A case study in the Contact Center context

Journal title RISORSA UOMO
Author/s Maria Luisa Giancaspro, Amelia Manuti, Giancarlo Tanucci
Publishing Year 2014 Issue 2012/1 Language Italian
Pages 17 P. 41-57 File size 914 KB
DOI 10.3280/RU2012-001006
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Person-organization fit is defined as the congruence between patterns of organizational and individual values. Through the organizational socialization employees acquire knowledge about organization and adjust to new jobs, roles, work groups. The process of integration in this new work context influences the construction of psychological contract. This study aims to analyze the link between the construction of a good psychological contract with the organization and the success of the socialization process. For this purpose 241 employees of a Contact Center organization were contacted. A questionnaire composed by Job Satisfaction, Supply-Value Fit Scale, Organizational Socialization Questionnaire and Psychological Contract Inventory gave them. The results underline that organizational socialization influence psychological contract construction and this variables determine employees work satisfaction

Il fit tra individuo e organizzazione è definito come la congruenza tra valori organizzativi e individuali. Attraverso la socializzazione organizzativa l’individuo comprende valori, comportamenti e conoscenze che caratterizzano l’organizzazione. Il momento dell’ingresso nell’organizzazione si rivela determinante per la costruzione del contratto psicologico. Lo studio si propone l’obiettivo di analizzare il legame tra la costruzione di un buon contratto psicologico con l’organizzazione e la riuscita del processo di socializzazione. Sono stati, quindi, contattati 241 dipendenti in un’organizzazione Contact Center cui è stato somministrato un questionario costruito ad hoc, composto delle scale Supply-Value Fit, Organizational Socialization Questionnaire, Psychological Contract Inventory. I risultati mostrano che la socializzazione organizzativa influenza la costruzione del contratto psicologico e che entrambi determinano la soddisfazione lavorativa dei dipendenti.

Keywords: Person-organization fit, organizational socialization, psychological contract, contact center.

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Maria Luisa Giancaspro, Amelia Manuti, Giancarlo Tanucci, Socializzazione organizzativa, supply-value fit e contratto psicologico: il caso dei contact center in "RISORSA UOMO " 1/2012, pp 41-57, DOI: 10.3280/RU2012-001006