A way to connect theories and practices: Quality Systems as a framework for studying the relationships between organizational culture and original culture of the workers

Journal title RISORSA UOMO
Author/s Massimo Miglioretti, Alessandro Meli, Veronica Velasco, Luca Vecchio
Publishing Year 2014 Issue 2012/1 Language Italian
Pages 17 P. 119-135 File size 911 KB
DOI 10.3280/RU2012-001011
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The development of quality system is a goal for manufacturing companies in order to remain competitive in a globalized market. The aims of this research are: to analyse the perceptions and representations of the quality system by workers of a SME; to investigate the relationship between workers’ representations of the organizational culture and the quality system developed in the organization; to check for any differences in the perception of the quality system and the organizational culture among workers belonging to different cultures. The research, carried out in a automotive company characterized by a high number of migrant personnel, has revealed relationships between the organizational culture and the evaluation of the quality system, equally perceived by workers of different cultural origins

Lo sviluppo di Sistemi di Qualità è un obiettivo per diverse aziende manifatturiere, al fine di mantenersi competitive in un mercato globalizzato. Questo lavoro si propone di: analizzare le percezioni e le rappresentazioni del sistema di qualità aziendale da parte dei lavoratori di una PMI; studiare i legami tra le loro rappresentazioni della cultura aziendale e del sistema di qualità; verificare le eventuali differenze nella percezione del sistema di qualità e della cultura organizzativa in lavoratori provenienti da diverse culture. La ricerca, effettuata in un’azienda operante nel settore automotive connotata da un alto numero di personale migrante, ha evidenziato relazioni tra cultura aziendale e cultura della qualità, percepite in modo uniforme dai lavoratori di diversa cultura d’origine.

Keywords: Total Quality System, organizational culture, multicultural integration.

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Massimo Miglioretti, Alessandro Meli, Veronica Velasco, Luca Vecchio, Una via per connettere le teorie all’applicare: il sistema di qualità aziendale come cornice per lo studio delle relazioni tra cultura organizzativa e cultura d’origine dei lavoratori in "RISORSA UOMO " 1/2012, pp 119-135, DOI: 10.3280/RU2012-001011