Individualized Service Provision in the New Welfare State Lessons from Special Education in Finland

Author/s Charles F. Sabel
Publishing Year 2014 Issue 2013/3 Language Italian
Pages 34 P. 9-42 File size 773 KB
DOI 10.3280/SP2013-003002
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Welfare states in the advanced countries are responding to the rise of new, immeasurable risks by relying less on social insurance and more on the provision of customised social services, such as education, which enable citizens to acquire the capacities needed to respond to the risks they face. These services are provided by a novel form of organisation that addresses the classic problems of public administration - how to limit discretion while increasing the responsiveness of the organisation to changing circumstance - by authorising front-line workers to search for new solutions, but with the requirement that they explain and justify their decisions to peers. The successful Finnish school system exemplifies this new type of organisation.

Keywords: Individualized Service Provision; Experimentalist Institution; Peer Review; Monitoring and Learning

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Charles F. Sabel, L’erogazione personalizzata di servizi nel nuovo welfare. Alcuni insegnamenti dai programmi di didattica speciale in finlandia in "SOCIOLOGIA E POLITICHE SOCIALI" 3/2013, pp 9-42, DOI: 10.3280/SP2013-003002