Understanding the Moderating Effects of Work Status on the Links between Social Exchange, Psychological Contract Fulfilment, and Job Satisfaction

Author/s Concetta Metallo, Rocco Agrifoglio, Maria Ferrara
Publishing Year 2019 Issue 2018/2 Language English
Pages 26 P. 88-113 File size 342 KB
DOI 10.3280/SO2018-002004
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This research aims to enrich understanding of the impact of contingent employees on work attitudes and behaviours. Although prior research has tried to shed light on job satisfaction of contingent and permanent employees (work status), often using psychological contract and social exchange theories as explanatory frameworks, the empirical work on job satisfaction is still mixed. Based on social exchange theory and the psychological contract framework, this manuscript investigates the determinants of job satisfaction by focusing on the moderating role of work status. Results from applying the structural equation modelling technique on 237 employees suggested that psychological contract fulfilment partially mediates the effects of perceived organisational support and the leader-member exchange on job satisfaction. Moreover, the results also showed the effect of psychological contract fulfilment on job satisfaction across the moderating role of work status. This manuscript extends the existing research on work status by suggesting that the psychological contract is of different importance in explaining job satisfaction across diverse types of employment contracts.

Keywords: Work status; social exchange theory; psychological contract fulfilment; job satisfaction.

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Concetta Metallo, Rocco Agrifoglio, Maria Ferrara, Understanding the Moderating Effects of Work Status on the Links between Social Exchange, Psychological Contract Fulfilment, and Job Satisfaction in "STUDI ORGANIZZATIVI " 2/2018, pp 88-113, DOI: 10.3280/SO2018-002004