The human side of control to face crisis

Author/s katia Corsi
Publishing Year 2021 Issue 2021/1
Language Italian Pages 8 P. 5-12 File size 177 KB
DOI 10.3280/MACO2021-001001
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Management control systems allow to reach the organization aims but also to anticipate or mitigate risks, motivate people and strengthen the organizational values. The intangible side of control, included in organizational control concept by literature, plays a pivotal role, in crisis period, to reassure the people, support the turnaround process, orient the leadership and mitigate any resistance from employees. This is especially true in relation to the current pandemic crisis because it has no financial and economic origins but derives from a health emergency that has affected not only people’s health but also their emotions and their values. Crisis and organizational control are the two constants in many contributions collect-ed in this volume

Keywords: Management control systems, organizational control, crisis

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katia Corsi, Il lato umano del controllo per fronteggiare la crisi in "MANAGEMENT CONTROL" 1/2021, pp 5-12, DOI: 10.3280/MACO2021-001001