Performance and co-production of public services: The measurement issue

Author/s Daniela Sorrentino, Pasquale Ruggiero, Riccardo Mussari
Publishing Year 2021 Issue 2021/suppl. 2 Language Italian
Pages 27 P. 115-141 File size 271 KB
DOI 10.3280/MACO2021-002-S1006
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The article explores how public administrations develop co-produced public services performance measurement, addressing a relevant turning point in the literature on public services co-production. The authors adopt the single-case study methodology, and the investigation is guided by key theoretical concepts for analysing performance measurement in public administrations. The empirical setting is a participatory security practice implemented by a Tuscan municipality. The security practice is an example of collective co-production. Results from document analysis and interviews with key actors highlight how performance measurement is anchored to how the co-production practice is experienced. This paper advances the knowledge on co-production of public services and delivers practical contributions through empirical evidence on how co-production works in practice and how public administrations can measure the co-production results. Finally, a deeper dialogue between scholars and practitioners is encouraged to help both perspectives and backgrounds build systematic and valuable performance measures for co-produced public services.

Keywords: Co-production, Performance measurement, Public service, Participa-tory security, Italian municipality.

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Daniela Sorrentino, Pasquale Ruggiero, Riccardo Mussari, Performance e co-produzione dei servizi pubblici: la problematica della misurazione in "MANAGEMENT CONTROL" suppl. 2/2021, pp 115-141, DOI: 10.3280/MACO2021-002-S1006