Journal title RIV Rassegna Italiana di Valutazione
Author/s Alfredo Alietti, Mirco Peccenini, Pierpaola Pierucci
Publishing Year 2014 Issue 2013/56-57 Language Italian
Pages 26 P. 228-253 File size 174 KB
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The evaluation of the quality of health services has become a topic of crucial importance in public policy and in the socio-health organizations called to play a proactive and participatory role in the process of innovation and improvement of their caring work. In this paper we present a research project evaluation, through the discussion of a case study carried out in a residence for elderly people, the objectives of which concerned two different levels of operation: the identification of indicators for the continuous development of the quality and the creation of effective tools for selfevaluation.
Keywords: Evaluation, innovation, quality, indicators, participatory evaluation, health and social services.
Alfredo Alietti, Mirco Peccenini, Pierpaola Pierucci, Valutazione e innovazione dei servizi socio-sanitari: verso un possibile "modello" regionale co-costruito partendo dal basso. Uno studio di caso in "RIV Rassegna Italiana di Valutazione" 56-57/2013, pp 228-253, DOI: 10.3280/RIV2013-056011