Implementing Lean in healthcare organizations: The Galliera Hospital case

Journal title MECOSAN
Author/s Federica Centauri, Marta Marsilio, Stefano Villa, Francesco Nicosia
Publishing Year 2017 Issue 2016/100 Language Italian
Pages 29 P. 27-55 File size 23844 KB
DOI 10.3280/MESA2016-100003
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The current study aims to enhance research on Lean applied to healthcare by identifying and categorizing the organizational factors that play a relevant role in successful and sustainable Lean change initiatives within healthcare organizations. A comprehensive literature review was conducted and a case study approach was then applied. In light of the evidence collected, the implementation of Lean in a healthcare organization requires integrated and coordinated actions along seven broad categories of organizational factors: integration between improvement program and organizational strategy; engagement of staff and management commitment; change management and organizational culture; availability of resources and organizational set-up; process-driven organization; information systems; physical layout and spaces.

Keywords: Lean, health care, organizational change, continuous improvement.

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  • Strutturare il cambiamento organizzativo negli ospedali: l'esperienza dell'Ufficio Lean dell'AOU Senese Federica Centauri, Jacopo Guercini, Caterina Bianciardi, Vincenzo Mezzatesta, in MECOSAN 104/2018 pp.51
    DOI: 10.3280/MESA2017-104004

Federica Centauri, Marta Marsilio, Stefano Villa, Francesco Nicosia, Implementare il modello Lean nelle organizzazioni sanitarie: il caso dell’Ospedale Galliera in "MECOSAN" 100/2016, pp 27-55, DOI: 10.3280/MESA2016-100003