I processi lavorativi nel retail: intensificazione, meccanismi disciplinari e resistenze

Titolo Rivista SOCIOLOGIA DEL LAVORO
Autori/Curatori Annalisa Dordoni
Anno di pubblicazione 2024 Fascicolo 2023/167 Lingua Italiano
Numero pagine 20 P. 56-75 Dimensione file 233 KB
DOI 10.3280/SL2023-167003
Il DOI è il codice a barre della proprietà intellettuale: per saperne di più clicca qui

Qui sotto puoi vedere in anteprima la prima pagina di questo articolo.

Se questo articolo ti interessa, lo puoi acquistare (e scaricare in formato pdf) seguendo le facili indicazioni per acquistare il download credit. Acquista Download Credits per scaricare questo Articolo in formato PDF

Anteprima articolo

FrancoAngeli è membro della Publishers International Linking Association, Inc (PILA)associazione indipendente e non profit per facilitare (attraverso i servizi tecnologici implementati da CrossRef.org) l’accesso degli studiosi ai contenuti digitali nelle pubblicazioni professionali e scientifiche

;

Keywords:Labour Processes, Retail, Discipline, Resistance

  1. Ackroyd, S., Thompson, P. (1999). Organisational Misbehaviour. London: Sage.
  2. Atzeni M. (2009). Searching for injustice and finding solidarity? A contribution to the mobilisation theory debate. Industrial Relations Journal, 40(1), 5-16. DOI: 10.1017/S002085901200033
  3. Atzeni M. (2010). Workplace Conflict: Mobilization and Solidarity in Argentina, Basingstoke, Palgrave Macmillan.
  4. Bélanger J., Edwards P. (2013). The nature of frontline service work: Distinctive features and continuity in the employment relationship. Work, Employment and Society 27(3): 433–450. DOI: 10.1177/095001701348187
  5. Benson, S. P. (1986). Counter cultures: Saleswomen, managers, and customers in American department stores 1890-1940. Working Class in American History. Illinois: University of Illinois Press.
  6. Bolton S. C. (2005). Emotion Management in the Workplace. London: Palgrave.
  7. Bolton S. C. (2009). Getting to the heart of the emotional labour process: a reply to Brook. Work, employment and society, 23(3): 549-560. DOI: 10.1177/095001700933706
  8. Bolton S. C. (2017). Old Ambiguities and New Developments: Exploring the Emotional Labour Process. In: Thompson P., Smith C., a cura di, Working life: renewing labour process analysis. London: Bloomsbury Publishing.
  9. Bolton S. C., Boyd, C. (2003). Trolley dolly or skilled emotion manager? Moving on from Hochschild’s managed heart. Work, employment and society, 17(2), 289-308. DOI: 10.1177/095001700301700200
  10. Braverman H. (1978). Lavoro e capitale monopolistico. La degradazione del lavoro nel XX secolo, Torino: Einaudi.
  11. Burawoy M. (1979a). Manufacturing Consent: Changes in the Labor Process under Monopoly Capitalism. Chicago: University of Chicago Press.
  12. Burawoy M. (1979b). The anthropology of industrial work. Annual review of Anthropology, 8(1): 231-266.
  13. Burawoy M. (1990). The politics of production, London: Verso.
  14. Conley H. (2005). Front line or all fronts? Women’s trade union activism in retail services, Gender, Work and Organization 12(5): 479–496.
  15. Coulter K. (2014). Revolutionizing Retail: Workers, Political Action and Social Change. New York, NY: Palgrave Macmillan.
  16. Cressey P., Maclnnes J. (1980). Voting for Ford: Industriai democracy and the contro! of labor, Capita[ and Class, 11: 2-37. DOI: 10.1177/03098168800110010
  17. Dordoni, A. (2017). Times and rhythms of the retail shift work: two European case studies: immediate gratification and deregulation of shop opening hours. Sociologia del lavoro, 146/2017: 156-171. DOI: 10.3280/SL2017-14601
  18. Dordoni A. (2019). Sempre aperto. Lavorare su turni nella società dei servizi 24/7. Sesto S. Giovanni: Mimesis.
  19. Dordoni A. (2020). Tempi e ritmi della vendita al cliente. Processi di destrutturazione e alienazione. Rassegna Italiana di Sociologia, 61(1), 61-94. DOI: 10.1423/9693
  20. Dordoni A. (2022). Young retail shift workers (not) planning their future: working with customers in the 24/7 service society in the transition to adulthood. International Journal of Sociology and Social Policy, 42(13/14), 66-80. DOI: 10.1108/IJSSP-02-2022-006
  21. Edwards R. (1979). Contested Terrain: The Transformation of the Workplace in the Twentieth Century. New York: Basic Books
  22. Edwards, P. K. (1990). Understanding conflict in the labour process: The logic and autonomy of struggle. In: Knights D., Willmott H., a cura di, Labour Process Theory. London: Palgrave Macmillan.
  23. Foucault M. (2005). Sicurezza, territorio, popolazione, Milano: Feltrinelli.
  24. Friedman A. (1990). Managerial strategies, activities, techniques and technology: towards a complex theory of the labour process. In, Knights D., Willmott H., Labour process theory, London: Palgrave Macmillan, p. 177-208.
  25. Fullin G. (2021). Front-line Workers in the Global Service Economy: Overshadowed and Overstretched in the Fast Fashion World. Routledge.
  26. Fullin G. (2023). I clienti siamo noi. Il lavoro nella società dei servizi. Bologna: Il Mulino.
  27. Hochschild A. R. (1983). The Managed Heart: Commercialization of Human Feeling. Berkeley, CA: University of California Press.
  28. Ikeler P. (2015). Deskilling emotional labour: Evidence from department store retail. Work, Employment and Society 30(6): 966–983. DOI: 10.1177/095001701560903
  29. Ikeler P. (2016). Hard Sell: Work and Resistance in Retail Chains. Ithaca, NY: ILR/Cornell University Press.
  30. Ikeler P. (2019). Precarity’s prospect: Contingent control and union renewal in the retail sector. Critical Sociology, 45(4-5), 501-516. DOI: 10.1177/089692051774970
  31. Ikeler P., Fullin G. (2018). Training to empower: A decade of the Retail Action Project. Journal of Labor and Society, 21(2), 174-192.
  32. Knights D., Willmott H.( a cura di) (1990). Labour process theory, London: Palgrave Macmillan
  33. Knights D. (1990). Subjectivity, power and the labour process. In: Knights D., Willmott H., a cura di, Labour process theory, London: Palgrave Macmillan.
  34. Korczynski M. (2003). Communities of Coping: Collective Emotional labour in Service Work, Organization 10(1): 55–79. DOI: 10.1177/135050840301000147
  35. Korczynski M. (2009). The Mystery Customer: Continuing Absence in the Sociology of Service Work, Sociology, 43. DOI: 10.1177/003803850934072
  36. Korczynski M. (2013). The customer in the sociology of work: different ways of going beyond the management–worker dyad, Work, Employment and Society, 27(6). DOI: 10.1177/09500170124644
  37. Korczynski M., Evans C. (2013). Customer abuse to service workers: An analysis of its social creation within the service economy. Work, employment and society, 27(5), 768-784. DOI: 10.1177/095001701246850
  38. Leidner R. (1993). Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life. Berkeley, CA: University of California Press.
  39. Marx K. (1969). Il Capitale. Libro Primo, Capitolo VI inedito, Firenze: La Nuova Italia.
  40. Pulignano V. (2002). Attualità e questioni nella sociologia britannica del lavoro: riflessioni da una prospettiva italiana. Sociologia del lavoro, 86-87: 17-39. DOI: 10.3280/SL2002-08600
  41. Reich A., Bearman P. (2018). Working for Respect: Community and Conflict at Walmart. New York: Columbia University Press.
  42. Stake R. E. (1995). The Art Of Case Study Research. London: Sage.
  43. Tassinari A., Maccarrone V. (2020). Riders on the storm: Workplace solidarity among gig economy couriers in Italy and the UK. Work, employment and society, 34(1), 35-54. DOI: 10.1177/095001701986295
  44. Thompson, P. (1989). The Nature of Work: An Introduction to Debates on the Labour Process. London: Palgrave Macmillan.
  45. Thompson P (1990) Crawling from the wreckage: The labour process and the politics of production. In: Knights D., Willmott H., a cura di, Labour Process Theory. London: Palgrave Macmillan
  46. Thompson P. (2002). Contestando il quadro complessivo: lavoro, occupazione ed economia politica all’interno e oltre il dibattito sul processo lavorativo, Sociologia del lavoro, 86-87: 40-60. DOI: 10.3280/SL2002-08600
  47. Thompson P., Newsome K. (2004). Labor process theory, work, and the employment relation. In: Kaufman B. E., a cura di, Theoretical perspectives on work and the employment relationship. Ithaca NY: Cornell University Press.
  48. Warhurst C., Thompson P., Nickson D. (2009). Labor process theory: Putting the materialism back into the meaning of service work. In: Korczynski M., Macdonald C. L., a cura di, Service Work: Critical Perspectives. New York: Routledge.
  49. Willmott, H. (1990). Subjectivity and the dialectics of praxis: Opening up the core of labour process analysis. In: Knights D., Willmott H., a cura di, Labour Process Theory. London: Palgrave Macmillan.
  50. Wood A. (2020). Despotism on Demand: How Power Operates in the Flexible Workplace. Cornell University Press.

Annalisa Dordoni, I processi lavorativi nel retail: intensificazione, meccanismi disciplinari e resistenze in "SOCIOLOGIA DEL LAVORO " 167/2023, pp 56-75, DOI: 10.3280/SL2023-167003